Castilla Alicante Hotel, San Juan de Alicante

Advantages: close to the beach
Disadvantages: service poor.

...spent a week at the Castilla and have returned home very disappointed with the hotel itself and the concrete jungle in which it resides. To start with the pluses: The hotel is spotlessly clean - though we did find in our room a cockroach of the sort of proportions which might have got it some extra work in the film "Alien". The cleaning staff and indeed all the female staff working in the hotel were helpful and efficient, pleasant to talk to and ...
...None of the male staff measured up to the female. Surly, unhelpful and distant are the kindest words I can find. The food was poor - it was never served warm. Maybe it is a Spanish tradition to serve mashed potato and vegetables cold. If so it is not one that I have encountered before. The shops in the area are full of delightful fresh fruit and vegetables. Why did the hotel only serve tinned? The menus gave no indication of what the food actually ... Read review