I do not understand these people. This is the fifth time (in the past 12 months) I have had problems travelling from Birmingham Moor Street using their service.
On each occassion there has been no representative that would take authority and make a desicion about what to do as a result of their faults. Each time a form would be handed over and I have been told to complain in writing.
I am sorry but that doesnt cut it when you are 30 miles away from home and the last train is cancelled, ok they put a bus on but that takes hours and my lift at the other end has had to go to work leaving me a 3 hour walk in the middle of the Warwickshire countryside.
Other problems I have had is a train actually leaving 2 minutes early !!!! and the one that amaxzed me most was last Christams Eve where I phoned to ask when their last train was. After being given a time I played safe by arriving at the station (Snow Hill this time) to catch the one earlier. Only to be told that there were no more trains. I then called the information line who once again confirmed to me that there wasstill 2 trains scheduled. But those trains werent going to run. There was noone there to help thus incurring me a £50 taxi fare to get home for christmas. I complained to a manager at Chiltern who said that this was totally unacceptable and my money would be refunded if I wrote in. I also stressed that if I hadnt have had £50 on me there should have been someone on site to resolve this situation. The manager in question agreed.
Two months later I have had no response from my letter. I telephoned to speak to the same person but was told that he had left the company and that there was no record of my letter or complaint on file.
To be honest I think this is indicative of most Rail companies who generally couldn't give a monkeys about their customers. I have experienced similar problems with my local operator (not Chiltern) and the compensation offered is derisory.
catrinaf 10.03.2006 12:19
Hi and welcome to Ciao – A good first review although more info would have been useful. If you want any help or want me to re rate, leave me a message in my guestbook - Cat x x
Chouchinciao 09.03.2006 22:33
The sheer frustration of dealing with a service like that comes across very well.
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Mar 9th, 2006
exceptional by (5%):
very helpful by (16%):
helpful by (79%):
