We booked a holiday to Gibraltar this year through City Vacations. The only reason we chose them was the price - they were offering the same hotel and flight as other tour operators for half the price!
They advertise on their website and Teletext with offers that seem too good to be true (Gibraltar for 5 nights in a 4 star hotel for only £249, for example) but the actual prices you pay are not a lot different. It varies week-to-week, of course, but I was expecting there to be a big difference (like you get with so many other "offers").
The only things that we missed out on were the "free" guide book and the hotel transfers. Well, the taxi cost £5 each way from and to the airport and we picked up a guide book in town for £3!
We stayed at the Rock Hotel, which is a 4 star, and flew with GB Airways (British Airways) and were very impressed, overall with the quality and comfort of the holiday.
The holiday was organised via email and finally booked and paid for over the phone. City Vacations were a fairly quick with email responses and it was useful just having to pay for the holiday over the phone and not have to discuss everything at once.
Overall the service was good (but not outstanding) but the price difference made up for everything.
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