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Bad customer service

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1 Oct 15th, 2008 

10 Ciao members have rated this review on average: helpful

Advantages:
Next to metro station

Disadvantages:
Customer service and location in Omonia Square  -  not a pleasant area

Recommendable No:

Detailed rating:

Value for Money

Quality of Rooms

Standard of Service

Quality of Food & Drink

Cleanliness

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About me:

Hi, I am trying to write reviews of places that I have visited. Hope they are helpful to people goin...

Member since:03.10.2005

Reviews:32

Members who trust:4

Stayed here on 2 different occasions recently and both bad experiences with Acropol Hotel.

Location: Omonia square. Not a good area. Many police patroling the area at night as there are many drug dealers in this area. I witnessed a big fight on the street from my room and the police came within 5 minutes. However, the metro station is in front of the hotel so it is convenient to get to other parts of Athens. Omonia station is a big station which serves a few major lines.

Staff: Most staff were unfriendly. Check in was slow and staff were rude. Most of the time there were 2 staff for check in. One female and one male. The female receptionist was very rude. The first time I stayed there, I wanted a room on higher floor as I heard rooms on lower floors are badly affected by noises from the streets. When I approached her for a request to switch my room, she asked me rudely: what's your problem? She clearly does not know what customer service mean and she is one of the major reason I will not choose to stay in Acropol hotel again.

Rooms: Spacious and beds are comfortable. There is no tea/coffee making facility but this is common in most Greece hotels. There is free WiFi in your room. Rooms are also brightly lit. Hairdryer is provided in the bathroom.

Hot breakfast was provided in our room rate. There was a wide selection.

Some tips: Omonia square is the 2nd main square in Athens. Zara store is located here. To get to the nearest entrance of the Omonia metro station from the hotel, exit the hotel and turn right. The entrance is on your left within a minute's walk. There is also a well-known department store (Hondos Centre) across the road.

If you have to go out at night, walk in groups. Shops in Plaka area (old town of Athens) close around 9 - 10pm. Opening hours of shops in Greece (also Athens) vary greatly so it's best to check before going. 

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Comments about this review »

fizzytom 15.10.2008 16:41

How much ddid you pay? i am sometimes willing to accept rudeness if the hotel is cheap...

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