Connex Direct > Reviews > Getting tired and irritable once a month

Author's product rating:   

Frequency of trains	Good
Reliability of trains	Don't know
Comfort of trains	Comfortable
On-board facilities	Don't know

Advantages:	No more queues
Disadvantages:	None yet

Recommend to potential buyers:

yes

Full review

No this is nothing to do about roller skating or products with wings, but it is having to queue at the train station once a month to renew your season ticket. Well a couple of months ago I decided to try connex direct to buy my season ticket. So I phoned up they took me details, name, address, credit card, photo card number, start date and route then said the card would be with me the next day and it was. This is easy I thought so the next month I tried again and this time it got even easier all they wanted was my photo card number and start date, asked if all the other information was the same, I said yes and it was on my front mat the next morning. So I continued using the service.

But then one month my season ticket did not arrive so I phoned them up to complain and the person on the phone was very sorry and did not know was my card was missing. Unfortunately they could not get a new ticket for me ready for when mine had run out and told me that I was going to have to queue up this time, but if I got a weekly ticket (I usually get a monthly one) they would refund the cost and send me a new one starting from when that one ran out. So I got a weeks travel free for having to queue up, that one time and every other month they have been on my doormat next day as promised. My new ticket arrived this morning after I ordered it yesterday.

The phone number is 0845 000 2222, you can pay by Switch, Delta, Visa and Mastercard and orders can be taken up to one month in advance.