Cosmos

Advantages: Trouble free holiday
Disadvantages: To much hard selling of trips

...all about my experience with Cosmos in Gran Canaria. To be honest, tour operators seem to have quite a bad reputation in general but I am pleased to say that I was pleasantly surprised by Cosmos. We arrived at Las Palmas airport and were met by the first Rep who directed us to our bus and welcomed us to the island. The half hour journey to the apartments was entertaining enough with Rep number 2 giving us a brief but jolly account of some of the ...
...then the big sell started. Cosmos were organising a cruise for £25 per person, which included a meal and all you could drink for the day. I explained to Mark that we had already booked a similar excursion the previous evening at a pub that was to become our local for the holiday but Mark was quite insistent that we should shell out another £25 per person to go on their trip as it would be far more fun. I had to resort to giving him one of my withering ... Read review

Advantages: Large established company! Easy to book!
Disadvantages: Lack of customer care!

...across a guy in a Cosmos uniform with a clipboard. I approached him looking hopeful! I was going to ask him if we were in the right place but before I had chance he asked me very curtly, "Name?" He glanced quickly through his list without looking up and said, "through those doors and coach 114". I realise it was very busy and the chap had to deal with a lot of people but a simple smile and 'hello' would have gone a long way! His abrupt manner did ...
...As we couldn't find another Cosmos rep we desperately wandered around, like kids on their first day at school, trying to find our coach! By now some of the coaches were departing and we were worried ours would leave us if we went back in the airport and tried to find the rep again. So we persevered and found a coach with the name of the hotel we were stopping at on the front. I approached the driver and tried to ask him if it was our coach. Unfortunately ... Read review

Advantages: Great value, great service, lovely reps
Disadvantages: none

...there have been a few), Cosmos is definitely the best. Their service is second to none, and I now go out of my way to try and book my holidays with them. When we booked our holiday to Tunisia last year, we found a “palatial” 4 star hotel in the Cosmos brochure for less than half the price that Airtours were offering (we booked out of the brochure, not last minute). We arrived amid problems caused by the airline (JMC), to find two wonderful ...
...arranged to pick up our daughters pushchair (which JMC had left at Manchester airport) when it arrived on a later flight. One of the reps then took our luggage trolley for us, while the other took our daughter, to allow us to catch our breath. Once on the coach, we were given bottles of water, refresher wipes and sweets, along with a very useful local information guide and emergency telephone numbers. On the way to the hotel, we were given an excellent ... Read review

Advantages: HAPPY TO SEE YOU AT FIRST
Disadvantages: UNHELPFUL, HAPPY TO SEE THE BACK OF YOU

In my opinion Cosmos Reps are the most unhelpful of all holiday companies. For example:- Last year on holiday to Tenerife, we were supposed to get picked up at 5.00pm from our hotel to take us to the airport. At 4.30pm we moved our baggage to the main exit at the front of the hotel and waited it came to 5.10pm and no sign of the bus or the rep. then it came to 5.30pm there was still no sign. We phoned the emergency reps number on the Island and ...
...picked us up. Naturally as anybody would do I confronted her. She said she had been there to pick us up. (what a lie) I told her that she was lying and she smirked. I personally will never travel with Cosmos again thanks to this blatent lying. ... Read review

Advantages: Cost effective if you can take advantage of all activities
Disadvantages: You never know quite what is included and what is not. Many hidden extras have to be paid for.

...fact even available. Furthermore Cosmos kindly sent us to a hotel resort totally catered for Italians, this includes entertainment, staff, books, events etc WITHOUT informing us before our departure. To add to this they also supplied us with a German speaking rep who had no grasp of the English language and therefore we were unable to take advantage of many of the All-Inclusive offers. I would definitely recommend all-inclusive if you have the ... Read review

Advantages: Attentative and helpful staff, well organised trips
Disadvantages: There were none

...This cruise was a Flash tour booked through Cosmos. It was wonderful from start to finish. The boat (MS Miss Sara) was in excelent condition. The staff were all friendly and helpful. The food was good and plentiful. All the trips were well organised and the Egyptologist was friendly and interesting. The Cosmos rep was particularly good. From the minute we arrived at the Airport in Luxor to the time we reached our hotel one week later everything was done for us. The extra trips to Abu Simbel and the ballon flight were expensive but realy worth it. Even getting up at 2.30 in the morning. I could recomend this tour to anyone. Its called wonders of the Nile and it really is.... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: the food posioning makes you loose weight!
Disadvantages: what a waste of hard earned money

...I would like to share with you the nightmare of my honeymoon, this should have been the holiday of a lifetime, but it was aweful. The holiday was with cosmos booked through Lunn Poly, Flash cruises ruined the first week of our honeymoon, the boat was terrible the paint was comming off the walls in the shower and the food was so repetative, it made you not want too eat it even though you were relly hungry as sometimes the wait inbetween meal could be upto ten hours. This was supposed to be a five star all-inclusive holiday that cost us nearly £3000 but I would not recommend this to my worst enemy! I have complain about the things I have told you and many many more such as the tour guilds ripping us off for tip money, but all I have back from cosmos is the offer of 10% off our next holiday with them!! in their dreams I WILL GET SOME... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: Breathtaking scenery, amazing relics, good food, knowledgeable Egyptologist and friendly crew
Disadvantages: Hassling from traders and local guides

...We have just returned from an amazing holiday on the upper Nile. We booked through Cosmos and they used a Flash International boat called Magic 1. The boat was clean, tidy and realatively plush. The crew were friendly and always ready for a joke. The food was very good - not resturant standard but good honest food. The Egyptologists that came with us were nothing short of fantastic. It was an all inclusive trip and the local wine and beer was more than quaffable Cosmos were not brilliant at giving information up front - what would have been useful to know were: You can use any currency - Sterling, Dollars, Euros or Egyptian Pounds If you want Egyptian Pounds get them from the hole in the wall at the airpot in Egypt when you land. Don't take towels for the swimming pool they are provided. It's very hot in Aswan even in February and you... Read review

Ciao members have rated this review on average somewhat helpful