My wife and I recently returned from the Cosmos "Scenic Europe and Bernina Express" tour (number 4550). The entire trip was a disaster because of the untrained, incompetent "travel guide" supplied by Cosmos.
Our guide had just been hired by Cosmos. During our tour, she never provided any information on any of the countries, cities, or buildings we visited. We were never given information about local restaurants and shops. When asked a question regarding anything, she responded, "I don't know". She had never even been to some of the cities included in our tour. She and the bus driver were constantly lost, and routinely stopped to ask for directions. In St. Moritz, I had to give the bus driver a city map I had downloaded off the Internet and provided him with directions to our hotel. The only thing our "guide" was ever concerned with was selling optional tours. She was so obsessed with this task, she wouldn't even notice when we crossed borders into another country. When we crossed the Swiss border, our "guide" was clueless - 30 minutes later she realized she needed to get customs forms stamped at the border - so she instructed the bus driver to turn around and drive 30 minutes back to the border. I could go on and on with additional examples of the incompetence of our "guide".
Anyone thinking of taking a Cosmos tour - be forewarned. Cosmos could be a good option if all you're looking for is transportation and lodging. However, if you want a GUIDED tour, look elsewhere. Perhaps Cosmos wishes to enhance their profits by hiring cheaper, inexperienced guides. Whatever, the reason, I will never travel with this company again!
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Advantages: Breathtaking scenery, amazing relics, good food, knowledgeable Egyptologist and friendly crew Disadvantages: Hassling from traders and local guides
Want_to_travel 28.02.2007 (28.02.2007)
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