Advantages Modern, Clean, Close to amenities and beach.
Disadvantages Bored with food, poorly staffed in bars,
|Value for Money|
|Quality of Rooms|
|Standard of Service|
|Quality of Food & Drink|
|Quality of Facilities|
I'm not sure if the hotel offers any car parking facilities as I hadn't needed any.It's a 3 star rated hotel and is quite modern and situated quite centrally in the resort of Costa Caleta (or Caleta de Fuste, or Castillo as it is also known) Only a short 10-15 mins transfer time from the airport. It has over 300 rooms. It was built in 2005 so is still quite new. The hotel is only about 5-10 mins walk (5km) from the beach and the shops and parks are all nearby too.
I booked a 2 week all inclusive deal through Thomas Cook, for myself and my 2 children; I booked this in July 07 to leave at the end of June08. My complete holiday including flight and hotel cost me just over £1300. (I did manage to get it reduced from about £1500) Booking was simple and a Thomas Cook rep met me at the airport and arranged coach transfer to hotel. You can book this hotel alone (not part of a package) with various websites, always best to shop around for best deal as with any purchase online.
Now the room was on first appearance quite pleasant. Yes it was basic, with just one large double bed, with a basic checked bedspread, and nice clean white bed sheets. And one red easy chair….there was my first problem. I had 2 children with me and only one double bed. On closer inspection I noticed the chair actually converted to a pull out bed. Problem solved…daughter could share the double bed with me and son could have the chair bed. There were extra sheets and one extra pillow in the sliding mirrored double wardrobe. This was also where the digital safe was located. For a cost of 2 euros per day you can get a key from reception for this. (It is advisable you take advantage of the safe as if you lose any personal belongings your insurance may not pay out if you haven't) There was also plenty of hanging space in the wardrobes but more hangers would have been appreciated. The curtains in the room were great; they were heavy full length curtains which totally blocked out any sunlight…great first thing in the morning when you didn't want to be woken at the crack of dawn.
The en-suite bathroom was small but very clean. It was fully tiled with large light up mirror and a hairdryer included, and also a plug for shaver. The shower was over the bath with a plain white curtain which could have been better if I'm honest…it didn't reach the entire length of the bath and so the tiled floor did get wet every single time any of us showered which meant having to be extra careful when coming out of the shower…my daughter actually fell one time and hurt her bottom which bruised. I asked reception for a slip mat which they didn't have.
The shower itself was perfect though, with variable temperature control and also different settings so you could have a gentle pulse action or a full on blast shower.
The only downside to our room was no kettle or tea making facilities, which was a bit disappointing as I like to have a coffee first thing in the morning as I'm getting dressed and I had to wait till I went down to breakfast for it.Service and cleanliness
Now as I mentioned before, the receptionist mentioned a light meal had been left for us, so hungry as mules after the flight we made our way back downstairs to the bar and to the side of the bar where the restaurant was located, we noticed a few tables set out with bottles of water and covered plates. We sat down at one of them and uncovered our plates to find some meats, cheeses and there was also a basket of bread to choose from. Just what we needed to be fair, anything heavier at that time of night would have given us indigestion. Although my son didn't like the meat or cheeses…he ate a few bread rolls.
Breakfast was served between 8-10am every morning and as it was an all-inclusive hotel mostly it was all buffet style meals. Breakfast had all the usual, eggs, bacon, sausages etc as well as various pastries - croissants also cereals and fruits, plenty to choose from. There were also two toasters and a microwave for guests to use. At breakfast time you could use the tea, coffee, hot chocolate machine, and also the fruit juice dispenser machine. But at other times of the day this was covered over. There was always a plentiful supply of various breads.Lunch was available between 12noon and 2pm and again was a buffet, there was always soup, a salad bar (which looked pretty fresh most of the time and was always filled up pretty quickly) various pasta or rice dishes were also available as well as meat dishes, and always seafood dishes. Desserts were always available at lunch and dinner and consisted of fruits, ice creams, various sweets, pastries etc (plenty to choose from) I did see some flies occasionally but to be fair there wasn't anything that could have been done about this given the restaurant had an open terrace where people could sit outside. The flies were never really a problem as there wasn't that many. All inclusive guests could help themselves to red or white wine during meals, and also local beer. As well as carbonated drinks, all of which were draught. Ice was also available and we were assured that all ice in bars/restaurants in Fuerteventura was safe to drink as it was all made from bottled water.
Dinner followed much the same rules as lunch, with similar types of food available, pizza, pasta etc I had to laugh at the description on the labels…a beef dish was labelled as "Cow" my son found this hilarious and asked if his bacon would be labelled "Pig" Which I wittily replied "no but we should get you that label greedy guts"I have to admit the first few nights were a novelty, for both my children and myself eating in the hotel with a variety of different foods each time, but my son being a fussy little monster soon got bored and was beginning to eat a lot of the same things each day. He didn't seem to mind too much about the ice cream though…funny that! We did eat out once or twice to break up the monotony of the food…and to be fair there were a fair amount of different dishes available, but quite a lot that I didn't really like the look of being quite a fusspot myself at times.
The staff in the restaurant could only be commended on their constant hard work. The tables were cleared quickly once plates were emptied and always with a smile. Once a table was vacated they were quick to replace the table linen and cutlery as well which I thought was a nice touch for such a large busy restaurant. The manager was great with the children and made a point of always having a word with most people each day. My son nicknamed him the "Meanager" because he kept sticking his tongue out at him and twiddling his ears LOL.The Bars
Now this is one area which the hotel excelled. There was a vast amount of sun loungers available by both of the large pools. There was a notice in the rooms asking people not to leave their towels on loungers therefore booking them as theirs…but on our first morning there we noticed that everyone left theirs down before breakfast so we followed suit and did the same. There were two large pools both of which were freezing cold at first but you soon adapted to it and it was a welcome cooling off session from the intense heat! There was also a small baby pool for the little ones. We bought some armbands for my daughter who cannot swim yet, and a large inflatable boat for my son who is a confident swimmer, and a large ring which was a lot of fun for them both too. We left the inflatables behind with another family who we had met the day before.
The time of year we went it was busy enough but I expect at high peak times these pools could get really busy, but as it was the kids had a great time playing in and around the pools and I could keep my eye on them at all times. There is also a small play park at the rear of the pool area, but unfortunately this is uncovered so children could still burn here. It would be good if it were covered over; perhaps even a large gazebo type covering would be advantageous. Table tennis and Pool is also available and pool cues and table tennis paddles and balls available from reception, which have to be booked out paying a 10euro deposit which is returned to you when you return the items. A good idea I thought.
There is also a rooftop small pool and spa area, which has two jacuzzi's and pool and is like a little slice of heaven and was very quiet on the few occasions we ventured up there. There is also a rooftop mini golf course (again equipment available from reception for deposit) the golf course though looked in a bit of a sad state, and could have done with some fixing up in places. But the kids still loved it. Sun loungers are dotted over the rooftop too, allowing some peaceful sunbathing. It does state that children should not use the rooftop unattended…which is pretty self explanatory really.
Checking out was relatively hassle free. I simply handed over our lovely green armbands leaving behind a nice white stripe on our arms, handed over the 2 room keys, safe key, and wrote down my room number for the receptionist who didn't understand a word I said! I then signed a sheet of paper which was a breakdown of any extra charges I had incurred (thankfully mines was zero) which I expect you would pay then and there. My flight luckily was an early morning flight so I was being picked up at 7am in the morning, but on speaking to other holiday makers who were leaving that night, I know they do offer a complimentary room if they have one available (which has to be booked) where luggage can be kept and also showers can be used if needed. A nice little extra touch as I expect a lot of hotels actually charge extra for this and on my understanding from the people I spoke to they didn't pay anything.
I would recommend this hotel if you are not too fussed about entertainment or eating buffet meals all the time, and don't mind a wait at the bar.
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