De Vere University Arms Hotel with its illustrious history, offers a combination of expansive elegance, associated with the Victorian era, and an attention to detail demanded by... more
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and excellent service. Our location, attention to detail and service surpass those demanded of any discerning guest.Originally built in 1834, the De Vere Universit...
offers a combination of expansive elegance associated with the Victorian era and an attention to detail demanded by today's most discerning guest Facilities for bus...
A review by Stegbeetle on De Vere University Arms Hotel, Cambridge February 24th, 2009
Author's product rating:
Value for Money
Average
Quality of Rooms
Excellent
Standard of Service
Average
Quality of Food & Drink
Good
Family Friendly
Good
Advantages:
Ideal location, wonderfully luxurious building .
Disadvantages:
Some of the staff really need further training and/or to work on their attitude to their guests .
Recommend to potential buyers:
yes
Full review
Firstly, this is a beautiful building. It's also ideally situated if you don't want to be driving too much as it's slap in the heart of the city.
I've stayed there twice now with my partner and she and I share the same opinion. Both times we've had one of their "executive double rooms" and been very impressed with it. The rooms have been comfortable and the beds very luxurious.
Our experiences with the customer service have been rather more patchy. The first morning we were there we opted for breakfast in bed. The tray of food that arrived, while exactly what we ordered was largely cold and inedible, the scrambled eggs, especially, looking as though they'd bounce if they were dropped! My recommendation would be to go for the cereal if you're having breakfast in your room. Or to go down to the ballroom for breakfast. Whenever we've gone down for breakfast we've been lucky enough to be seated in the window overlooking a park and thoroughly enjoyed both the food and the experience.
The staff, in our experience, fell into one of two categories - either "helpful and efficient" or "friendly but hopeless". Oh, with a couple of "impolite and incompetent" thrown in for good measure. On our first stay my partner had a taxi ordered to take her to a hairdressing appointment. When it arrived the driver was told by a member of staff that we'd checked out and went away again, necessitating another cab and causing my partner to miss her appointment. A member of the staff at reception was so disrespectful that we formally complained by email to their Customer Service manager.
On our most recent stay, three bar staff took a quarter of an hour to prepare two cocktails, without any other orders from other customers having gone in - they just didn't know how to.
On the whole, it's a lovely hotel and if you get lucky with the staff, you'll have a wonderful stay. I think that my partner and I may be staying elsewhere when next we're in Cambridge, though.
Advantages: Great location, nice rooms, friendly Disadvantages: Parking charge, busy area
...the hotel.
He firstly choose De vere's as they are known to have very nice, luxury hotels at quite good prices in good locations.
This location was fantastic. At first though I must admit I was a bit disappointed because looking at the photograph of the hotel you expect it to have a lovely huge green area in front of it but that is actually the park next to the hotel. The hotel is situated right in the town and not really surrounded by green area ... ...nicely maintained. The staff were very friendly and offered lots of advice on what to do during the day. I would definitely recommend taking a walk to the Botantical Gardens which are close to the hotel too.
For more great De Vere hotels I would check out their website, www.devere.co.uk ...
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Value for Money
Quality of Rooms
Standard of Service
Quality of Food & Drink
Family Friendly
helpful
07.04.2008
Universally situated Review ofDe Vere University Arms Hotel, Cambridgeby
fairenoughclough
Advantages: Very centrally located Disadvantages: pricey
Situated right in the heart of Cambridge overlooking a huge expanse of green, you are superbly located as all the attractions of cambridge are within easy walking distance.
This hotel provides good quality accomodation for those more concerned with location than price.
Parking is very adjacent to the hotel and is easily found.
A good venue for sales conferences with many differing sized function suites available.
Staff are always helpful and ...
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Ciao members have rated this review on average somewhat helpful
De Vere University Arms Hotel with its illustrious history, offers a combination of expansive elegance, associated with the Victorian era, and an attention to detail demanded by today\\\'s most discerning guest. Facilities for business or leisure are impressive and professional with a choice of 120 bedrooms. Complemented by spacious bedrooms and a fine restaurant, the University Arms Hotel provides the complete venue for every occasion. The first impression you get as you come through the main entrance, is one of elegance and style. The second is one of warmth and personal attention. Every bedroom with its own distinctive style surrounds you in traditional luxury, yet provides each guest with the facilities of a modern hotel.
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