Delta Air Lines - DAL > Reviews > Nightmare on Delta

Author's product rating:   

Food Quality	Satisfactory
Customer Service	Very unhelpful
Punctuality	Awful
Space	Uncomfortable
Value for Money	Poor

Advantages:	Ok if they dont overbook
Disadvantages:	They overbook regularly

Recommend to potential buyers:

no

Full review

A work colleague has described to me a scenario that I would not believe if I had not seen the proof and the letters.
The reason for this statement is as follows. Delta were due to fly the family from Orlando to New York so that they could catch their connecting flight with Aer Lingus to Dublin.
Delta said that they were overbooked but would put them on a flight that would arrive at New York 2hours later that would still give them enough time to connect to their original flight home with Aer Lingus.
No offer of any compensation was made.
The later flight they were rebooked on arrived late in New York they said due to bad weather over Washington, however all other flights in to New York arrive on time, therefore they missed their flight with Aer Lingus.
New York then had the power failure however Aer Lingus flights were mostly unnaffected after the cancellation of 1 flight. The family were then forced to sleep on the floors of the airport for 3 days with no money for food, no luggage and all they could do was fight with the check in staff to get a flight home, now this part is not Deltas fault however if they had not been overbooked they would have caught their flight home without any delay. So What is Deltas reply.
They are only contracted to get the passenger from A to B and do not guarantee when that will be so therefore no compensation. I think this is totally disgusting. The family concerned would not go with Delta again and I certainly will not either after that treatment especially when it clearly states in Deltas contract that over booked customers should be compensated to the value of a one way trip for a delay of less than 2 hours and more thatn twice the fare if over that time.
Just to further update having taken the complaint to American Holidays Delta still refuse to do anything about it even though the Air Transport Users Council have agreed that they are at fault. The issue has been represented to them again and after 6 weeks still no sign of any offer.