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Dial a Flight

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5 Nov 24th, 2002 

20 Ciao members have rated this review on average: very helpful

Advantages:
heklpful polite and friendly service

Disadvantages:
the flight prices advertised are not always available upon phoning

Recommendable Yes:

Detailed rating:

Value for Money

Alison3

Alison3

About me:

married for nearly 15 years, two children nearly 26 and 22 and a grandson three. I am currentl...

Member since:30.06.2002

Reviews:40

Members who trust:5

I have used dial a flight on a number of occasions now, and have always been impressed with their service.

I found them on a web site, but as the title suggests you cannot book the flights over the internet. The web site gives you a quote for your flight and the telephone number. Quite often though when you get through to them and quote the price there is a drawback to the price. When I was generally looking around for a flight to Alicante for my son about 6 weeks ago, I found this what seemed a really good deal, £49 return!!! I rang Dial a flight and found that he would have had to travel first to Barcelona and then onto Alicante. A bit of a marathon for a short flight really, even though the price was brilliant. It does not mention these things on the web site.

However I am actually writing an op on the telephone service so must not deviate else I'll get my knuckles wrapped!!!!

The first time I used them I got a good deal to The Gambia for myself and two children. I found what I wanted in the brochure first. Quoted the price less a bit, and they offered me a deal for even less than that. I grabbed it.

Another time on using this service I had to get a last minute flight to Amsterdam for my husband to attend a friends funeral. They found a flight quickly and efficiantly, arranging for him to collect the tickets at the airport on the day, without the usual charge some other travel services make you pay.

The last time I used them was for flights last October 2001. It was a bit of a complicated request this time. I wanted 2 seats on a flight to Malaga, and one seat on a flight to Alicante. But I wanted the flights to be at about the same time, as the Alicante flight was for my son who would travelling on his own for the first time to stay with his father. The girl on the other end of the phone had enourmous amounts of patience with me, as well as being extremely helpful. We did eventually find compatable flights to the respective places at nearly the same time. The price was quite good but it was the timing I was more concerned with. The other request I had was some sort of help for my son at the airport. Not a chaperone all the way, just someone to guide him to the gate etc. The girl found that British Airways offered a service such as this at no extra price. She organised everything for me, with good humour and pleasantness. The flights were all on time and all the services offered were given.

The last time I rang them I even had a conversation with the young man about a television programme he had was hoping to watch after he had finished work at 10pm that night.

While I don't always think the prices they quote for flights are particularly cheap, I would always use them for their charming manners. My son and I even receive a free magazine from them on a regular basis, which is imformative and helpful. 

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Comments about this review »

starsaber90 24.11.2002 19:49

Wow. When I stop being a poor student, I'll have to take a look at this... :)

sarsons 24.11.2002 18:47

Good op, except one thing... how do you contact the company then???

RussellC 24.11.2002 16:44

Makes a change to hve good customer service for once. I can see why you are attacted to this company.

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