Diana Palace, Zante

...did not decide to leave Diana Palace from the second day and find another hotel! We booked two family studios at Diana Palace since June 2006 for the period 29-7-2006 to 5-8-2006. Our agreement with the Diana Palace included a family studio for two adults and two children and a family studio for two adults and one child. The price included half-board. We did not have the option not to take the half-board for that period, although we didn't want to ...
...for our decision to leave Diana Palace so as not to destroy our holidays and this was the first time that they tried to find us a new more comfortable room. But we had already found other amazing apartments (for less money!). We had already paid 2,5 days in advance at Diana Palace but they did not discuss at all to give us money back…
Some more remarks: The pool area was always crowded and full of noisy English teenagers, so a peaceful family ... more

Our holidays at Zakynthos Island could be the worst of my life, if we did not decide to leave Diana Palace from the second day and find another hotel! We booked two family studios at Diana Palace since June 2006 for the period 29-7-2006 to 5-8-2006. Our agreement with the Diana Palace included a family studio for two adults and two children and a family studio for two adults and one child. The price included half-board. We did not have the option not to take the half-board for that period, although we didn't want to eat at the hotel. When we made the reservation of the two studios we insisted that we want comfortable rooms, comfortable balconies and kitchen with table and chairs as we have kids and we should pass plenty of time at the room. The staff at reservations department assured us to give us such rooms.
From the pictures and the description at the internet site of the hotel, we thought we had made a great deal with a very good family hotel. However appearance can be illusory! The photographs used at the website are very clever and beautify the appearance of the hotel. Question: Why really they offer only one photograph from the inside area of the rooms? Answer: Because the rooms are too small! They are a typical sample of the old philosophy for building hotels: make as many rooms as possible.
When we arrived at the hotel the reality was completely different from what we agreed. The rooms were extremely narrow and you can just sleep and not stay at the room at all. Balconies were the smallest I have ever seen and extremely oppressive. Kitchen was between the door of the room, the wardrobe and the door of the bathroom, therefore kitchen was uselessness. The baby-coat they gave us was designed for newborn babies although I informed them that my children was 3,5 and 1, years old. The worst of all was the dirty bed linen and the existence of hairs everywhere (bathroom, bed linen and floor). Also the light of the bathroom did not work. The rate that we agreed for the rooms was too much for what we finally found there.
The same evening we asked at the reception to change our rooms with other more comfortable, according to our agreement, but this was not feasible. Next morning we asked again to change rooms but nothing happened again. At noon we notify the management of the hotel for our decision to leave Diana Palace so as not to destroy our holidays and this was the first time that they tried to find us a new more comfortable room. But we had already found other amazing apartments (for less money!). We had already paid 2,5 days in advance at Diana Palace but they did not discuss at all to give us money back…
Some more remarks: The pool area was always crowded and full of noisy English teenagers, so a peaceful family can't use this facility. The quality of the food at the dinner and breakfast was very bad. The dinning room was overcrowded and very hot. The parking of hotel DIANA could not differ from the whole picture of the hotel: it was incommodious, doing car parking a difficult project!. Argasi is a common place which is adapted in the English way of living and it has already lost the traditional colour of a Greek Ionian Island.
I wish that I had read hotel reviews for Diana Palace before booking. Of course I won't go there again and my advice to other guests of the beautiful Island of Zakinthos is to avoid staying at DIANA Palace hotel. 

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