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Advantages: Convenient shopping from home Disadvantages: Who knows when you'll receive your item, poor customer service
I have had catalogues in the past and they always seem to end up the same, you decide not to buy for a while and they continue to pester you for ages afterwards. So after a while of not having a catalgue I decided to apply for a Next Directory, after all I was mostly shopping at Next anyway so I thought it made sense.
Shortly after receiving my directories, I had a letter from them saying that I could take advantage of free next day delivery on my first order valid upto a certain date. So, I decided to take them up on this offer. It was actually a wednesday evening (after 5pm) that I placed an order online so it was actually scheduled to be delivered before 1pm on the friday as I had missed the cut off for the next day, which I didn't see a problem with. However, friday evening came but no parcel did. I decided to call customer ...
helenbeck 17.03.2009
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Ciao members have rated this review on average: very helpful Review of Next Directory
Advantages: Easy,Reliable, Quick fix home shopping.... & you get the clothes before they are in store. Disadvantages: Men enjoy it too.
A Womens best friend for all her luxury shopping needs form home,& keep it hidden or the men soon catch the phone shopping bug too........
I first got my nexy directory 6 years ago & have not ever had a problem with them (Touch Wood).The Directory includes .....
Womens Wear
This section being the most important to us females, includes bussiness suits, blouses, jeans, skirts, tops, Keep fit clothes, lots of nice underwear & night clothes, endless pages of shoes & handbags & nice little collection of accesories. Extra credit must go to there Petit section for the smaller women & The maternity section for the slightly larger women (sorry, just for 9 months anyway).
Mens Wear...
An excellent section as this means your partner can pay half the bill when it comes as he will order stuff to. Includes a very good selection of suits ...
Emmalee 16.09.2001
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Ciao members have rated this review on average: very helpful Review of Next Directory
Advantages: Good range of products. Fast delivery. Disadvantages: Customer Service is abysmal. Charging for catalogue. Stopped the delivery to store option
In the past i had always been quite happy with the service received from Next - however now my opinion of them has changed drastically and once the directory bill is paid of and my issued with them have been resolved the directory will definitely be cancelled!!!
My wife and i moved into our new house and ordered a dining table, 6 chairs, a sideboard unit and a mirror to furnish our dining room. This arrived but unfortunately the sideboard unit had to be sent back. This was however quickly rectified and a new one was sent to us. No problem with that - these things happen.
11 months down the line we noticed that the dining table had started to develop a split in the veneer down one of the legs. Again rang customer service and they agreed to replace it - great you would think!!! NOT SO!!
We are now on our SEVENTH delivery ...
