Advantages slightly cheaper than competitors
Disadvantages completely untrustworthy
|Type of car rented|
|Value for Money|
|How many outlets do they have||Enough|
|Which outlet did you go to||Los Angeles Airport|
I have used Dollar in the United States twice in the past couple of years and WILL NOT use them ever again.Their prices tend to be slightly cheaper than competitors which is why many people choose to use them, however you may well end up paying more than you bargained for.
In 2009 they took $150 extra from my credit card because we dropped off the car in Miami and they failed to point out this cost at the beginning of our rental.On both occasions their staff attempted to 'bully' me into purchasing extra insurance which I simply did not need. After watching their staff do this to many people before me, I quickly worked out their strategy and declined all extra insurance options.
The major killer came this year when we booked through CarHire3000 with Dollar. We had a car for 3 months and paid in advance, however Dollar claimed we could only book for 28 days and decided to take over £1000 from my credit card. A member of their staff eventually refunded this on our return to the UK, however we had to make 3 visits to their base at LA Airport and wait around for a total of around 2 hours. The Manager eventually helped us after one of their staff turned her back on us and simply walked away while we were explaining our problem. Rude!I have owned my own business for over 10 years and am a fairly down to earth, easy going guy. The bottom line is that I would NEVER trust this company again with my credit card details. One bad experience is tolerable, two is unacceptable.
CHOOSE ANOTHER HIRE COMPANY, simple as that.
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