The food was dreadful (truly, truly dreadful), the bedroom smelly, and the staff either didn't speak English, or were dismissive and patronising. Some of the front desk staff were clipped and condescending in their attitude. My party had concerns we wished to pass on to a supervisor, and we were told that 85% of the guests hadn't complained, so there couldn't be a problem. The refurbishment that apparently started some time ago (looking back on reviews on this site) don't appear to have progressed very far (and there are still wires dangling everywhere). The advertised pool was green and slimy, and the advertised Indian restaurant wasn't there. (Again, looking back on this site, the pool hasn't been available for much of the year). We, as a group, were there for a dancing weekend, but the floor was far too small and, on one occasion, a major leak directly above the dance-floor left us all strutting our stuff around buckets and towels on a damp floor. On asking at reception for a 1st-aid box I was rudely told that they weren't allowed to have one, but they could give me a plaster (for a sprained ankle!). I'm almost certain that they don't make their profit from repeat booking.
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Interesting to read that, I live just down the road from the hotel in Appledore and have often wondered how the hotel shaped up after the change of hands and refurb. My niece and her boyfriend worked there for 2 nights under the previous owners and left hurriedly after being threatened with a meat cleaver by the owner/chef! Sorry you had such a bad experience, there are some truly wonderful, friendly places to stay round here, you were very unlucky. Jacky x
Shoka 20.10.2006 17:42
Hello, welcome to Ciao. Sounds like an appalling place. Bad luck for staying there!
Just a quick tip. To get higher marks on Ciao you need to write longer, more in depth reviews that are clearly split into sections to make for easier reading. If you do update then please let me know via a message in my guest book.
Shoka
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