i booked and paid in full for a car to pick up at midnight from gran canaria airport last sat 9th aug 2008 and was in a queue behind another lady who has crying her eyes out, i soon realised why when we were both left stranded late at night in a foreign country with no car despite having full prepayment vouchers as confirmation. The supplier goldcar were extermely nice but told me there was nothing they could do and that this was a regular occurance with easycar. We hunted the rest of the airport to hire another car but as it was august nobody had any cars and we ended up having to find cashtills to get some currency so we could take a taxi from the airport. to the hotel, very traumatic at 1am in the morning stranded in a foreign country and not at all what we expect from a "reputable" company. Tried phoning the easycar emergency number all weekend and it was closed, left three messages and my phone number, explaining the situation but still waiting for them to return the call. contacted another number today to be told i had to put it in writing and they would then consider if i get my money back or not!! Quite unbelievable!!
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ScottishWestie 15.08.2008 21:58
Consider giving you your money back, what a cheek!!!! Get the Trading Standards involved, what a bunch of cowboys
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Good location, clean, good standard of accommodation, child friendly Disadvantages: Can get very quiet, less facilites available in the winter
Aug 15th, 2008
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