My advice is that you NEVER rent a car to Easycar. I rented a car for a week this summer in Geneve. When I reached the airport the instructions were to contact to Alamo Desk. When I reached Alamo desk, they told me that there were no reservation in their reservations system. I have to call back to Easycar in Spain, and after complaining, they gave me no solution. Alamo Desk stated clearly that was Easycar's error, they were also talking to Easycar and told them that no reservation was introduced in their system. I had to find a car by my own going desk by desk to all car rentals companies in the airport, I had to pay for a new car rental again, and a more expensive one as they were no cars available. But the problem didn't stop here. I was said by the Easycar rental phone support that all additional costs will be payed back. When I reached my office after my holidays, I found a mail in my box saying that there was a ticket open for the incident. I checked it in the easycar web, and the incident was closed. I reopened the ticket whit my complains and they started to ask for a lot of documentation that I had to send them to a postal address!!! Is was incredible for me that in 2008 an "internet company" (or something like that...) ask me to send something by postal mail. Also all the reservation process was in my mather tongue, but when I had to complain there were none talking Spanish. Even more, all extra costs that I had to pay for rental a new car in Geneve were not included (this was not stated by Easycar support), and were only explained by mail.... So, please NEVER NEVER NEVER do any business with Easycar: they are not a car rental company, they only contract services to a real car rental company, they can't provide solutions, they do not know how to support their customers and finally, they do not keep what they say in their customer support phone.
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Sep 2nd, 2008
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