Easycar Car and Van Rental Watch out for the terms and conditions Although they have no mention of needing a utility bill to rent a van you actually need two. After you have paid the money you are told you need them. At that point you are not able to get a refund. Apparently it's their policy! Pretty poor policy if you ask me....
Dreadful customer service which is an 0906 number by the way (according to 118118).
Had to rent another van in the end from BTC vehicle hire (Wokingham). They were very helpful, told you up front what you needed and were even cheaper for the same size vechicle. It's not that hard to provide service really, Easycar could learn a lot from the little guys...
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Jun 22nd, 2009
