Dear Friends,
Thanks for your interest in my article. I have been workin...
Dear Friends,
Thanks for your interest in my article. I have been working in Customer Service Industry for a while and my aim is to share my experience with everyone.
Member since:11.02.2004
Reviews:6
Hi Friends,
I would like to share my exprience with Emirates Airline and should say that I will recommend it to anyone who wants to enjoy their flights.
I am a frequent flyer (both for Business and Personal purposes)and tried Emirates 3 years back on recommendation from my friends and soon realised that flying can be fun. I booked my tickets from their website and did get a good rate for the time since it was only weeks before my Trip.
I had an option for choosing my inflight seats to food and found that very interesting.It also gave me an option to send the tickets to my home else to pick it up from the airline office. Incase you picked up the flight tickets from the counter in the airport you can pay it over the counter and this can be useful for people who is not comfertable using credit cards over internet.
The interesting fact was that since I was flying to Dubai for some business purposes had some excess luggage.
I was expecting an excess charge and was taking out my wallet to pay for it since I was 10 kg over limit but to my surprise the check in agent labelled the luggage as heavy and put it through with a smile. I clarified with the agent where I have to pay my charges and she said to me I dont have to pay any extras. I was really happy about this since in past I always had to pay excess charges and I was used to it. This was the first time that any airline have waved off my charges without any questions in past 6 years of flying.
I boarded the airline and was greeted by smiling faces which raised my moral since they were really friendly and helpful. I soon realised that all Emirates aircraft are equipped with a personal entertainment system in all classes. On emirates B777 and A330 aircraft, passengers are provided with up to 18 TV channels and 22 audio channels.
If you are travelling in First or Business Class you are infor a big treat since you will be offered their film library, with up to 50 titles to ensure there's always a favourite to watch on your in-seat personal video player. Plus all many other facilities. I had a great and relaxing flight. I am not surprised that they have received 250 awards for excellence since they have started providing flight services. I have been flying them since and have found their service wonderful. The timing of flights are excellent and have never come across a delayed flight from emirates. They always reach the destination atleast 15 to 30 minutes than suggested time and this have helped them to make sure that they can be on time even at busy airports like Heathrow.
I have flown emirates atleast 25 times in last 3 years and have been satisfied with their service. After initially registering with their website they always make sure that I am provided with my choice of food and seats. I never had to request anything after the registration. The best part is that when you are in the counter they address you by your surname and this is a wonderful Ice breaker tool. I have travelled in all their classes and have found that in every class you get a very fair treatment and staffs are really helpful. I have seen so many different airlines.....(to name one is B A) who have 3 sets of behavior towards customers in 3 classes and I hated that service.
I would like to quote one example where I was travelling from India ( Cochin Airport) Via Dubai to London and was travelling in economy class. Once checked in the lady with a smile said to me that they would like to offer me a upgrade me to Business class till Dubai Since I fly with them frequently. She also mentioned that she will send a message to Dubai Office to Upgrade me from Dubai to London in Business class. She requested me to go into the Dubai office at the airport. Well I had a lot of shopping to finish and only had an hour of stop over and really forgot all about this visit to upgrade.
I went into board the flight and when i presented my boarding pass the agent said to me that they have received message to upgrade me to business class from Cochin. I had a guilty smile on my face and said to agent that it is true and actually my fault since I was suppose to go to the main office for it and didnt have time. Agent replied with a smile that it is ok sir I will put it through now.Man I was really impressed about it and thanked him and enjoyed that flight to max in business class in economy fair. This is what I call service and will recommend them to anyone anytime.
One thing I would like to point out is please do your research before you book the flights as in fares since you will find sometimes killer deals only with some travel agents depending on your luck on internet and local travel agent. If something I will change with Emirates is that to make sure that always their personal rates for fares are cheaper than their agents which will make sense to me. Since I think that Airlines should be able to offer better rates for their airline than any of their agents. other than that everything is great.
Hope this review will encourage you to fly with Emirates and experience their service.
Thank you.
Reference:
(Some of the information about inflight facilities and awards is taken from Emirates Website to explain it better. Please refer to Link below for any furthur information.)
Link : (http://www.emirates.com/AboutEmirates/TheEmiratesStory/TheEmiratesStory.asp)
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May 15th, 2005
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