Emirates Airlines - UAE > Reviews > Emirates horrible to Disabled

Author's product rating:   

Food Quality	Poor
Customer Service	Very unhelpful
Punctuality	Satisfactory
Space	Terrible
Value for Money	Poor

Advantages:	NONE  -  worst airline I ever flew
Disadvantages:	No assistance or seating for handicapped .   Public Humiliation

Recommend to potential buyers:

no

Full review

My husband and I flew Emirates recently and it was horrible. My husband is handicapped nd required assistance to the aircraft. We also requested bulkhead seat for him (both BA and American Airlines reserve these seats for the handicap by law). Emirates computer system does not allow this. So we arrived at the airport 3 hours early to get a bulkhead seat - we were the first passengers in line for our flight. Again the computer system did not allow assignment of the bulkhead seat. On the aircraft we noticed the bulkhead seats were given to healthy passengers who had checked in after us.

Emirates refused to reserve a bulkhead seat for my wheel chair bound husband on the return flight (the computer again!!). We agreed to upgrade my husband to Business Class. The airport staff initially refused to allow us on the flight because I was not in the same class. We were publicly humiliated. Emirates Customer service responded to our complaint with 'this is our policy'!!! Wow!