My husband and I flew Emirates recently and it was horrible. My husband is handicapped nd required assistance to the aircraft. We also requested bulkhead seat for him (both BA and American Airlines reserve these seats for the handicap by law). Emirates computer system does not allow this. So we arrived at the airport 3 hours early to get a bulkhead seat - we were the first passengers in line for our flight. Again the computer system did not allow assignment of the bulkhead seat. On the aircraft we noticed the bulkhead seats were given to healthy passengers who had checked in after us.
Emirates refused to reserve a bulkhead seat for my wheel chair bound husband on the return flight (the computer again!!). We agreed to upgrade my husband to Business Class. The airport staff initially refused to allow us on the flight because I was not in the same class. We were publicly humiliated. Emirates Customer service responded to our complaint with 'this is our policy'!!! Wow!
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You should refuse to travel with them in future. You may have to pay a bit more but comfort if you are handicapped is very important on a long flight or even a short one. . Fionaxx
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Advantages: fantastic staff, great food and movie choices were amazing Disadvantages: can be ignored for a while when busy, intense safety check - but this is also a good thing
Aug 13th, 2007
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