I booked just one night at the Europa. The reception was excellent although the room was not ready. I decided to have lunch in their Brasserie.
The service was willing but amateurish. Tables were cleared slowly if at all and the whole environment was unappealing due to this. A group of businessmen arrived after me and were given rude and slow service. The food was average in quality at best and overpriced.
The bedroom itself was small but quiet. Housekeeping was genrally poor and the bathroom was dirty . I cleaned it myself before using. I had to ask for towels and toiletries.
Breakfast next morning was "served" in the Brasserie. The service was a shambles. I had difficulty finding a table not because they were busy but because 60% of tables were vacant but covered in dirty plates.
Coffee took 15 minutes to arrive and toast another 10. The food was actually quite acceptable. Service was appalling.
No member of management was visible at any time during my stay.
I completed the comment card and mailed to the General Manager. Despite all the usual hype in documents contained in the room about "commitment to service " and a determination to strive for continuing improvement", he did not reply or acknowledge my comments!
Overall, not recommended.
How helpful would this review be to a person making a buying decision? Rating guidelines
This international four star hotel is superbly located in the heart of Belfast, only five ... more
miles from Belfast International Airport. The Europa Hotel is convenient to the business and commercial districts, and ideally positioned amongst Belfast's entert...
Information:
Price is per double room per night and may vary depending on date booked...
This international four star hotel is superbly located in the heart of Belfast, only five ... more
miles from Belfast International Airport. The Europa Hotel is convenient to the business and commercial districts, and ideally positioned amongst Belfast's entert...
Information:
Price is per double room per night and may vary depending on date booked...
Superbly located in the heart of Belfast’s city centre, this internationally renowned ... more
4-star hotel offers luxurious accommodation, superb facilities and wonderful food.Close to all of the city’s business, entertainment and shopping districts, this cosm...
Information:
Price is per double room per night and may vary depending on date booked...
May 8th, 2004
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