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Excellent

ProBest value at Palma airport - no insurance excess

ConsFuel policy - no refund for unused fuel

I was persuaded by rachel1431's comprehensive review from 2005 to give Europa Goldcar at Palma airport a try. But as she suggested, I booked directly through their website (http://www.europa-rentacar.es/en) rather than using the broker Carjet. Before booking A couple of things made me hesitate...

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Excellent

ProVery Cheap Very Easy Very Nice Car - Infact Very G...

ConsLong queue to pick up Vehicle

Never did I think I would have to or be able to drive in a foreign country but recently due to being duped by my best friend I had to. PreAmble = Whilst this review is about Europa Rent a car I booked my rental through a broker Carjet.com so the website description and booking procedure actually...

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Not for me

ProNon...

ConsCustomer service, payment system, ruined start of ...

We had a terrible experience with Goldcar in ALICANTE, spent 3 hours at their desk, always being dumped because of a customer behind us as if we were not customers ?! We booked a car from Goldcar online (using their Dealer "AutoEurope"), then when we arrived we had to pay the the fuel deposit. We...

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“M Thomas”

published 13/07/2008

Pronone, not even cheep for the product

ConsCar booked not available, company rep inflexible.

If you have a family and want and easy smooth trip, don't use Goldcar! Just got back Sunday the 13 July 2008 we booked in advance with Goldcar via CarJet.com Travel network and agreed 7 day rental of a Renault Megane Scenic A/C (L) vehicle code ESP10 at 159.00 EUR to be collected from Palma...

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Not for me

ProNone

ConsAppear to be cheap - they then add extra insurance...

Returned from holiday to find they had added 150 euro charge without any consent from myself on my credit card. They refuse to reply to any e-mails and never offered an explanation until credit card company got involved. The charge was for a damaged tyre. After checking many forums - this appears...

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Not for me

published 08/05/2007

Very poor experience. The line at the Malaga airport was over one hour long. Worse, after returning home we were falsely charged 120 euros for "lost keys" although we returned the keys to their drop box outside their office when we returned the car at 6:00 AM. It appears they are either careless at retrieiving keys from their box or they are trying to scam more money from this rental car.

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Not for me

ProNone that I know of

ConsMany - poor service; no spare; no response to comp...

I would strongly advise against using this company. We booked car hire through Carjet and were allocated this rental company. On arrival we were told that the car wasn't available just yet. We waited for about 45 minutes and eventually a car was provided. However the car had no spare tyre - we...

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Not for me

published 28/05/2008

I would stongly suggest that you do not book with GOLDCAR unless your hire is at least over 7 days and you know you are going to use a full tank of petrol. They now have another sneeaky charge of 8 euros which they slip in stating that the car is diesel and you must have ordered it when you booked. They know full well your not going to argue the point for 8 euros. The policy of bringing back empty is a real con unless you are a genius and can time your fuel so you push the car into the airport. Leave this lot alone they seem cheap until you start adding up the bits.

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Not for me

ProNone

ConsBad service,faulty cars,unhelpful

Gold Car Europa gave us a faulty car (and dangerous!), you could see the road from the gearbox.It made horrible noises and it was so dangerous the way it finally broke. Thank God it didn´t happen on the motorway. BUt tthe worst of it is that they asked me to come to Malaga to get a new car all...

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Not for me

“Goldcar Rental”

published 04/10/2009

ProNone

ConsPlenty

BEWARE !!!!!!!.We had booked a villa with "FREE" car hire included,and also paid the Villa Company (Villaparade) extra to "waiver the insurance excess".Upon our arrival at Palma Airport we were shocked to find the massive queue for Goldcar.Two Hours,Ten Minutes later we made it to the desk.Only...

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Not for me

Prono other problems

Consnone

we arrived at murcia airport and paid 60 euros for our extra insurance and as we were having the car for 4 weeks no problem. When we arrieved home my credit card statement was for 120 euros , when enquiring with our booking company carjet we were told that 60 euros for insurance and 60 euros for...

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Not for me

“Gold Car. The.Scam continues”

published 27/10/2009

Pronone

Consnone

Like your correspondent from 2007, I rented a car from Gold Car at Murcia Airport in October 2009 and experienced precisely the same problems ehe did two years earlier...a long queue to get the car, the non-option of having to pay top dollar for a full tank of petrol with the ridulous and...

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Not for me

ProNONE

ConsTOO MANY TO MENTION

WE BOOKED A HIRE CAR WITH CARHIRE 3000, WE WASNT AWARE THAT THEY WAS A AGENT! WHEN WE ARRIVED AT MALAGA AIRPORT WE CAME ACROSS THE CAR RENTAL AREA, WE WAS GUTTED... GOLDCAR EUROPA HAD THE LONGEST QUE EVER!! WE WAITED 1 HOUR TO BE SEEN, WATCHING PEOPLE COMPLAINING LEFT RIGHT AND CENTRE!! ONCE IT...

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Not for me

ProNONE!!!!

Cons100% disadvantages, avoid doing business with them

We were ripped off two times by this company. We did not contact them directly but were appointed by www.carjet.co.uk to rent from them. In 2008 my husbands credit card was charged of 350 euros after departure. This year they robbed us of +/- 150 euros in spite of letting the car beeing checked...

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Not for me

published 07/10/2008

DO NOT USE GoldCar; the line at the airport can be extremely long (1.5h+) even late at night and they force you to pay for a full tank of fuel at inflated prices if you rent for 4+days even if you won't make the kilometers to use it. They may seem the cheapest of all, but in the end they probably are close to the most expensive and very poor value for money.

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Product Information : Europa Rent a Car

Manufacturer's product description

Ciao

Listed on Ciao since: 27/07/2005