Quote-start

No spare tyre. Poor customer service

Quote-end

1 Nov 7th, 2007 

9 Ciao members have rated this review on average: helpful

Advantages:
None that I know of

Disadvantages:
Many  -  poor service; no spare; no response to complaint

Recommendable No:

Detailed rating:

Available selection

Customer Service

Vehicle Quality

Value for Money

smithski

smithski

About me:

Member since:07.11.2007

Reviews:1

I would strongly advise against using this company. We booked car hire through Carjet and were allocated this rental company. On arrival we were told that the car wasn't available just yet. We waited for about 45 minutes and eventually a car was provided.

However the car had no spare tyre - we only discovered this when we had a flat on a mountain road. We tried to call the helpline provided but couldn't get through. Again we tried and tried for about an hour. Eventually we called the office and they managed to put us through. We were told that someone would be out within an hour, but no one arrived and we called again. This went on and on, costing more and more (we only had a mobile and the international rates are exorbitant). Eventually after about 3-4 hours, a tow truck arrived and took us back to our accommodation.

I have tried emailing customer services at Goldcar but so far have had no response to my 4 emails. 

How helpful would this review be to a person making a buying decision? Rating guidelines

exceptional

very helpful

helpful

somewhat helpful

not helpful

off topic

Products you might be interested in »

Dakine 60/40 Split Convertible Travel Bag 2009 Dakine Campus
Crumpler Gimp 15 inch Laptop Sleeve Deuter Speedlite 10
Crumpler Gimp 17 inch Laptop Sleeve Deuter Attack

Comments about this review »

babesmagnet 07.11.2007 17:54

gr8 review

Related offers for Europa Rent a Car »

NH Hoteles 0 Ratings

NH Hoteles

NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times

 Visit Shop  >
NH Hoteles
Record Rent a Car 7 Ratings

Record Rent a Car

Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers, unlimited mileage... subscribe to our Club Record and take advantage of special offers.

 Visit Shop  >
Record Rent a Car


More reviews »

Europa Rent a Car - review by tokyojoe

Advantages: none, not even cheep for the product
Disadvantages: Car booked not available, company rep inflexible.

Europa Rent a Car - review by tokyojoe tokyojoe 13.07.2008 (13.07.2008) · Read review
Ciao members have rated this review on average: helpful
Review of Europa Rent a Car

Europa Rent a Car - review by villa4ever

Advantages: None
Disadvantages: Plenty

Europa Rent a Car - review by villa4ever villa4ever 04.10.2009 · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Europa Rent a Car

Europa Rent a Car - review by littlebill

Advantages: no other problems
Disadvantages: none

Europa Rent a Car - review by littlebill littlebill 10.08.2009 · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Europa Rent a Car

Europa Rent a Car - review by Tobyincher

Advantages: none
Disadvantages: none

Europa Rent a Car - review by Tobyincher Tobyincher 27.10.2009 · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Europa Rent a Car

Europa Rent a Car - review by ROSELEWIS

Advantages: NONE
Disadvantages: TOO MANY TO MENTION

Europa Rent a Car - review by ROSELEWIS ROSELEWIS 18.10.2007 (18.10.2007) · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Europa Rent a Car



Are you the manufacturer / provider of Europa Rent a Car? Click here