Returned from holiday to find they had added 150 euro charge without any consent from myself on my credit card. They refuse to reply to any e-mails and never offered an explanation until credit card company got involved. The charge was for a damaged tyre. After checking many forums - this appears to be one of their scams. They supplied an invoice which was not dated so it could have referred to any repair previously made to the tyre. We were in Lanzarote however invoice was from Alicante. I would be very surprised the tyre came from Mainland Spain all the way to Lanzarote. We are still fighting this and I don't intend to give up. They are not the only comany to do this so beware. Always get someone to check the car and give their signature before you head off home as it it much harder to sort from another country. Unfortunately they get away with it far too much. I can't believe credid card companies can just give them the money without even checking. If this can happen with car rental companies who else could take your money too. Would like to hear from anyone who has had problems as I feel we need to fight back against companies like this. There needs to be a better practice in place for credit card customers.
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NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Fantaastic website fantastic service - All together a pleasure Disadvantages: you may not get the car you book BUT will be as good if not better
rachel1431 27.07.2005 (27.07.2005)
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Review of CarJet
Advantages: Irish hospitality, architecture, Guinness and pubs with character Disadvantages: Brrrr! It's darn cold there in Oct and it rains more than even in London
Reynarda 23.11.2002 (22.12.2002)
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