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Reviews - Europcar

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Excellent

“I'll Always Keep Coming Back”

published 31/03/2008

Good cars, good locations, easy

None that I have found

With my job I have to travel to Europe quite a lot, this travel also entails carrying quite a lot of equipment, so flying is really out of the question, both practically and cost wise. To get to Europe, the best option for me is to drive, and I'm certainly not going to use my own car! Also my...

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Super

Outlets across the world, good prices, good servic...

Hidden extra charges, people are the lynchpin and ...

Anyone who started driving in a virtually penniless state will be familiar with this scenario, In my early driving days, I owned old cars, the type that scraped through the MOT and got you from A to B, but for those runs over about 100 miles, were not really an option. I started off hiring cars...

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Not for me

They delivered and collected the cars

Porr un-roadworthy car and no car seats for a day ...

Europcar Car hire in Crete BEFORE ARRIVING IN CRETE: I booked two cars with this company for our stay in Crete on the internet prior to our arrival in Crete. I chose this company because on the website they offered: A) Reasonable prices – no amazingly cheaper but competitively rated B) No extra...

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Not for me

“Europ-ila-rubbish”

published 28/06/2012

None

Rip you off, bad customer service, not family-frie...

Terrible rip off from Europcar - and all round bad service. We won't be using them again! Since we live abroad, for a trip back to the UK we booked a car to be picked up from Gatwick airport, travelling with our two children aged 2 and 5. At the reception desk in Gatwick airport, we were given a...

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Not for me

None as they had no cars. So no point saying the f...

No Car. Low Customer Service.

"No Car, Poor customer service and no help. " I booked and paid for in advance a car from this company four days ahead of my requirement. On the day of the booking I walked into the company to collect and was told there was no available car to hire. I was 4th in the queue and they suggested that...

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Super

It was a nice car and was absolutely perfect for o...

Understaffing and a lack of training conspired to ...

On our recent trip to Spain, we realised that we would need to hire a car. We were due to land at 15:30 at Madrid airport and needed to travel south, covering about 2/3 of the length of the country, down to our rented villa on the Costa del Sol, via the Parador de Jaen, and walking was certainly...

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Not for me

NONE

EUROPCAR

Hello, My wife and I have rented a car on-line through your website to be picked up in Szczecin Poland on July 17th, 2010 at the Novotel Hotel for 9 days. We were travelling from Edmonton Canada to Poland for a few weeks and needed a car to travel and see our family in Poland including attending...

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Satisfactory

“Trouble and back...”

published 04/03/2004

Good website, nice rates.

Sometime terrible service

I am quite the type of business traveller, so I know that you can have good and bad experiences with every rental car company. There have been times, when I rode a lot more mileage on rental cars than on my own. So I am not saying, Europcar is a bad company, but I had a rather bad experience, so...

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Excellent

“Car for Europe from Europcar”

published 24/09/2005

Good car, good service and good price

A wee bit of confusion at check-in

The days of taking my own car on holiday to Europe are over. No, it is not a question of my age or driving ability. Yes it is about cost. Ferry travel from Belfast is simply too expensive. It is cheaper for 2 people to fly and hire a car at arrival airports. The Pick-up I had ordered this car...

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Not for me

Helpful staff at Asturias Airport, Clean low-milea...

Unhelpful HQ staff, Excess and unfair charges, Mec...

On my recent trip to Asturias, I picked up a Seat Ibiza from Asturias Airport. After about 90 minutes of driving, the clutch broke. I'm certain I did nothing to cause this. When I rang Europcar Assistance, they detected my English accent (although I speak fluent Spanish), and insisted on passing...

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Excellent

“Need A Car Trust Europcar”

published 22/09/2001

Efficient service, good cars

None really

Often when I travel abroad it is not just a case of going by taxi to an office. Often I have to visit a few customers or technical centres or sales offices of various companies. It is not cost effective or particularly efficient to do this by taxi so I often hire a car. My company nowadays tends...

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Excellent

Offers good cars at very fair prices.

Offices not as widespread as the big players.

The point of this short review is to highlight the fact that there are good, reliable alternatives to the major, household name car hire companies. My wife and I always get a basic hire car when we go abroad, even if we're on a package tour. We like the flexibility it offers and the freedom to go...

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Not for me

“Avoid Europcar”

published 05/07/2009

Good price

Ridiculous, problematic customer service

This is the experience I had with Europcar. When I made and modified a car reservation in June, 2007, I was accidentally charged three times for one rental. For the next 8 months I tried to get this money back, but no-one at Europcar cared. At every little step, I had to wait, beg, wait again...

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Super

Ease of booking. Ease of collection & drop off. Up...

Lots of dents and scratches. Radio didn't work pro...

We recently prebooked a hire car from Europcar on the internet for collection at Paphos Airport. Very straight forward booking via the internet and was sent email confirmation very promptly. You need to print this out and present this on collection. The collection was very straight forward. The...

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Not for me

Low price (at first)

Charged me for something I stil do not know what i...

There were no problems with the car we rented. We liked it and it ran very well. It took about 20 minutes of standing in line at the airport before we could pick it up but that was not a big deal. Two days before we departed we parked the car on the street in a small town in Tuscany. When we came...

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