Europcar > Reviews > would never go back

Author's product rating:   

Available selection	Very poor
Customer Service	Very unhelpful
Vehicle Quality	Very poor
Value for Money	Very poor

Advantages:	new car
Disadvantages:	service, quality of cars, not cheap, not a quick or easy process, untrained,rude,lying staff

Recommend to potential buyers:

no

Full review

We got to the Europcar office at around 9pm. We waited about an hour before we got served. We had ordered a "Compact" car which we were told would be a similar size to a Renault Megane. The woman offered us a peugeot 206 which was too small. She spent about 20 minutes trying to convince us a 206 was the same size as a Megane and wasn't an "Economy". When she eventually admitted that the 206 was a smaller car than we'd ordered she said she couldn't give us any kind of refund for taking this car, all she could give us was a complete refund and no car but no other Car Rentals had any cars left until the next day and we needed a car to get to our hotel. We argued a bit more before the woman decided she was going home and disappeared. Another man came along but all he could offer us was a Renault Clio so we took this (it was a little bigger than a 206 but still not as big as a Megane) The car was brand new, had delivery milage on the clock but one of the electric windows still managed to break. Would never use Europcar again, we usually use Avis who always have good service and good cars.