We got to the Europcar office at around 9pm. We waited about an hour before we got served. We had ordered a "Compact" car which we were told would be a similar size to a Renault Megane. The woman offered us a peugeot 206 which was too small. She spent about 20 minutes trying to convince us a 206 was the same size as a Megane and wasn't an "Economy". When she eventually admitted that the 206 was a smaller car than we'd ordered she said she couldn't give us any kind of refund for taking this car, all she could give us was a complete refund and no car but no other Car Rentals had any cars left until the next day and we needed a car to get to our hotel. We argued a bit more before the woman decided she was going home and disappeared. Another man came along but all he could offer us was a Renault Clio so we took this (it was a little bigger than a 206 but still not as big as a Megane) The car was brand new, had delivery milage on the clock but one of the electric windows still managed to break. Would never use Europcar again, we usually use Avis who always have good service and good cars.
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Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
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Advantages: Time Saving, Cost Competitive, Leading Car Rental Companies Disadvantages: as there is a third party involved, there is a risk the booking process might go awry
helencbradshaw 14.06.2006 (14.06.2006)
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