We reserved a car for a week in june 2008 and payed for it, we thought, as the invoice said 'fully paid', including insurance. When we arrived in Malaga we had to pay for a full tank (you're supposed to return it empty, ever try that?) and 47 euros for what they called 'excess', since we had already payed insurance. Well, excess is exactly right, we payed nearly 200 euro for a small Kia for one week in the end. We called Europcar in the Netherlands to protest, they were not interested and said they didn't care if we never did business with them again. Nice attitude Europcar.. it was a unpleasant start to the holiday, so I guess we're all agreed we'll use another firm next time.
More details
Type of car rented
Small
How many outlets do they have
Many
Which outlet did you go to
Malaga
Make and model of car rented
Kia Piccolo
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