Me and my partner flew to Egypt this year with Excel, which we both had never flown with before. On checking in we were told we would be delayed and they would not know how long for with this they gave us each a meal voucher which gives the impression it may be a long delay. Our flight was ment to leave at 11am and we didn't take off until about 4pm. We weren't really kept up to date with any information. The flight there was good, the leg room wasn't bad and the meal was OK as far as plane food goes. On the way back we were ment to be picked up from our hotel in the afternoon then this changed to 7pm. When we arrived in the airport our flight wasn't leaving until 12.30am. A great lack of communication. We should have been back in England by now. As anyone who has been to an Egyptian airport they would know why it's not ideal to be delayed. There was alot of annoyed people. On the flight home everyone was very cramped and cold and quite a few passengers were being declined blankets. The staff seemed a bit off. It could just be the flights to Egypt but I've heard it happens alot. Not a bad airline but I'd rather not fly with them again.
More details
Class flown most frequently
Economy
How often do you travel with this airline
First time
Where did you book
Travel Agent/Tour Operator
Safety
Good
How well does it cater for disabled people
Don't know
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