Finnair

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GRUMPY STAFF- but efficient

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2 Dec 18th, 2000  (Aug 11th, 2001)

13 Ciao members have rated this review on average: helpful

Advantages:
Clean, efficient

Disadvantages:
Robotic Staff

Recommendable No:

Detailed rating:

Food Quality

Customer Service

Punctuality

Space

Value for Money

Scott

Scott

About me:

I've recently come back from a 20 month trip around South East Asia. Also worked in Thailand, learn...

Member since:02.07.2000

Reviews:23

Members who trust:7

Came back from a years trip around SE Asia last December 2000. Having got used to the excellent service in the region I was very disappointed by Finnair.

The staff on board were very grumpy and treated the passengers like sheep. I know that "airfood" is usually not that good, but with this airline I was not given any choice, but to eat a cold chicken type thing at 3am then later on an "icelandic cod" was on offer (yum yum). With other airlines you are usually given atleast two choices. Also after bringing cups of water or orange juice around every hour or so they would never come back to collect the empties. As I'm never the sort of guy who chucks things on the floor I had to get up and give my empty cup back to one of the cabin crew on a trip to the toilet. Yes I know I could have pressed the small button on the seat to alert my presence, but could you imagine everyone on the plane doing that.

The two films they showed were out of date and hardly blockbuster movies that you get with other airlines. Also the TV shows they had were hardly entertaining.

The only smiles I got was when I left. This was the usual (we say 100 times a day) robotic "hello" - "thankyou" or "goodbye".

Oh and my headphone socket kept on switching between mono and stereo and off.

The only good point was well there wasn't any (sorry) apart from seeing my family and friends again for Christmas.

 

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