First Choice was easy to search online. There is a section for last minute deals that actually search 3 months ahead. Holiday Search options are Depart date, Fly From Airport, Length of Stay, Number of passengers, Holiday Location, start rating, board type, these options are used to search for exactly the type of holiday you want and are then listed with as close a match as possible to the date you want and are listed with lowest price per person first. Quoted prices exclude the Guaranteed online discount, Compulsory fuel supplement of £25 to £55, ticket on departure charge of £12 per person if travelling within 14 days.

Pre-bookable seating ensures that you sit together with your friends and family during your flights. Whilst we cannot guarantee that your party won't be separated across the aisle, we will try to avoid this. Pre-book your seats on a First Choice Airways flight and check in 90 mins before your flight, instead of the normal 2 hours. This option costs £10 per adults £5 per child. This is not included in the price but if you arrive early at check-in you can be seated together anyway as it is a first come first served basis so unless you kids are extremely young it isn't that necessary. In-Flight Meals are included in the price £10 per adult and £5 per child but you can exclude them and reduce you price of the holiday you also have the option to make any special request for vegetarian, diabetic etc. Each person has an included 20kg Baggage Allowance. If you're holiday is leaving soon the tickets will be at the airport for collection. Late Checkout Room charge varies and is not included but can be added for a charge if flights times are odd. Return coach transfers are included from the airport to your accommodation door you can make your own arrangements but there is no discount if you don't take their coach. Hire a Car option is extra and you need to be 21 years old prices vary. The Travel Foundation is a UK charity that cares for the places you love to visit. It runs projects around the world to protect the natural environment and support local people in holiday destinations. A £1.20 contribution is added to your holiday price based on family of 4 but you can exclude this donation.

After you have selected all your option you can now proceed to book. You have an agreement to click then straight onto a latest info page that will tell you any problems at your selected destination for you to review before booking if there is any and you must click to say you have read and understand it. The next page is passenger details. The lead passenger must be the main travelling adult and person that will be driving any hire vehicle. You have the option here to add first choice own recommended travel insurance. You have the option to boo with our without insurance and the total price you pay is clearly marked on both options. If you book without insurance you will get a pop up screen informing you to make sure you take out insurance cover elsewhere this is standard. You are now onto the main booking page with your contact details and payment details. You have the option to review all your holiday details to check. A credit card charge applies for payments made using a MasterCard or Visa Credit Card of 2%. There is no charge associated with Visa Debit/Delta, Switch/Maestro or Solo debit cards. All your documents are sent to you within a few days of booking if there are any errors then you need to call customer service ASAP.

We were treated with great respect and had no problems at all booking in. We had booked seats but arrived very early anyway. The staff were polite and very helpful and called customers forward from the line leaving enough space for privacy. The flight was very comfortable and there was enough space that my 15-year-old son moved seats to a window seat and cabin crew were great about it. We had 4 small kids with us too and they gave all the kids a goodie bag. The meals were very basic but hot and tasted fine. Staff come around selling products from the in-flight catalogue at a reduced cost they are not pushy with any sales they merely travel up and down the aisle. We had no flight delays at all. We were met from the plane by 2 holiday reps and escorted to our coach, which was extremely comfortable and waiting on us. They counted and waited on every passenger even though 2 were missing they waited on confirmation they had made their own way to the resort before leaving although going round all the different apartments dropping people off was tedious as we were last off the coach. The reps were available on a free phone number included with your booking form for any emergencies. The reps also came to the apartments every morning for any queries and were always polite and very well dressed. Our returning home coach arrived in plenty of time to collect us and to pick up all the other guests from the surrounding apartments. The staff again were very polite on the coach and took us straight into the airport to the check in desk, as the only passengers on the flight were the ones travelling on the bus so there would be no delays.

The price we paid for the holiday was for 2 adult and 5 children 18/12/04 to 25/12/04 to Benidrom. Total £997 including meals and sit-together. (No insurance taken - we used a cheaper insure and go insurance which I have written another review about) Prices are guaranteed to be the cheapest and I did go into a local travel agents to have them check the holiday out for me and search and they couldn't beat the price at all and said I would be better to book the deal online and that is exactly what I done.

** CUSTOMER SERVICE **

There is a frequently asked questions part on the site or you can contact them by email or phone in the contact us section of the site.

2. The emergency rep number in case of an accident cannot be called from many of the public payphones. If you have a reception desk you can use at the hotel then you are fine or access to a personal phone. This can be very frustrating when an emergency occurs. It can be called from the in shop phones and they will call you back at a set time if they need to. If I travel abroad again I will be taking an emergency mobile I don't care how much the calls cost.

For your peace of mind when booking online, they encrypt your personal details and use secure servers for payments. This means any information you provide to them remains private. They use SSL technology with 128-bit encryption. Look out for the padlock at the bottom of your screen on the payment page or the http in the address bar where there will be an added s for secured https. This indicates a secure area and you can complete your credit/debit card details with no worries. If you are worried about security you can always book by telephone but it incurs a fee.

3. Take a credit card and mobile phone with you for emergencies. You will need them in an emergency. Get your E111 you will also need to produce it)

5. Sun cream silly thing but take it with you the stuff abroad is rubbish and you don't know what you are buying at all.

7. I would only go to a hotel or apartment named so I can check out online other peoples comments on the place. I checked the one we went to out before we went and seen it had a washing machine in the apartments and a problem with the doors locks being stuffed with toilet paper so the cleaners can enter without a key. It did have a machine in it and sure enough the locks on the 2 rooms we had did have toilet tissue in the lock that we removed only because I had read online it would probably be there.

INCLUDE IN THE EMAIL ANY INFORMATION YOU MIGHT NEED I.E. PASSPORT DETAIL, E111 AND INSURANCE POLICY NUMBERS AND PHONE NUMBERS, EMERGENCY CONTACT NUMBERS, YOUR OWN DOCTORS NUMBERS AND A LIST OF ANY PRESCRIPTION MEDICINES IN CASE YOU LOSE THEM.