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Last Great Western

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3 Apr 15th, 2004 

39 Ciao members have rated this review on average: very helpful

Advantages:
It gets you there

Disadvantages:
may be delays, pricey, sullen staff

Recommendable Yes:

Detailed rating:

Frequency of trains

Reliability of trains

Comfort of trains

On-board facilities

Katieshaz

Katieshaz

About me:

Thank you for your r/r/c. I'm a former air stewardess, now working in the boring Civil Service and s...

Member since:01.11.2002

Reviews:89

Members who trust:108

*Update: Since writing this the first time I have had the displeasure to travel twice weekly with FGW and my estimations have gone down: old trains, slow trains, late trains (especially on a Sunday!) sullen and miserable staff members, overcrowding, prices have gone up etc. They also have the WORST train delays out of all the UK train companies...25% of their trains are late, what a disgrace.*


About the Company: FGW is a train company that operates services from Wales, Bristol and the West of England into London.

I always travel from Swindon and my most recent experience focuses on the London route.

Swindon Station: Swindon Train Station has dramatically improved. You have a choice of 2 cash machines, a W.H Smith shop and a café. Security is also improved with railway staff ensuring that no one without a ticket reaches the platforms. A new platform (platform 4) is now open. This has benefited rail passengers, provided improved facilities, information and security and provided better access, particularly for the disabled. The 300 metre long platform has eliminated conflicting train paths so that there are fewer delays because trains can approach and depart faster. It looks quite posh and futuristic, as there is a covered waiting area, baby changing facilities and new plasma information screens.

Prices: An open day return to Paddington is around £60. A Saver day return is (off peak travel) around £20 but this applies to weekday travel after 9.30 and returning after 6.30 and similar costs apply to all weekend travel. First Class is around £102 and Saver First can be purchased for a 'mere' £70. On the other hand a day return to Bath (20 minutes away) is about £8. However young people up to age 26 can purchase a Young Persons Railway card for £15, which entitles the holder 30% off a wide variety of tickets. There are a wide variety of rail cards. Super Advance is the ideal ticket for advance travel but is subject to availability. Weekend First is available on many FGW services on Saturdays, Sundays and Bank Holidays. Customers with Standard Open, Saver or SuperSaver tickets can enjoy the full First Class experience by paying a supplement of just £10.

Where to buy your ticket: At the train station or at www.thetrainline.com. You may also purchase a tube ticket at the same time for around £4.30.

Season Tickets and Commuting: A season ticket costs over £5000 a year and is much cheaper than buying regular tickets. You are likely to meet a lot of people in suits, tapping away on their laptops or talking loudly about hedge funds and the FTSE 100 Index, Nasdaq or whether Dawn in Accounts has finished the report on the Michel David Edgar Scott Bartley trust fund initiative. These are the traditional London commuters who find the time and cost of commuting better than living in London and trying to rent/buy a house there.

Train Times: Trains to London in the week are every 20 minutes or so as are return journeys. Check for times obviously in advance!

How long will it take? On a good day, 50-60 minutes. On a bad day: Over 3 hours. I have not been subject to any such delays recently.

The Experience: The train comes to a halt and there is a mad rush for the doors. ALWAYS let people off first. Then make you make your way onto the train and try to find a seat. You see an overweight businessman tapping away on his £4000 laptop with his expensive suit jacket on the seat next to him. When you meekly enquire as to if you can sit down he looks at you all surprised and if you have personally offended him before making room for you. Don't be a seat hogger; your bag/coat/umbrella/Financial Times/Chihuahua dog did not pay for a seat. You sit there watching the man type away about profit and losses.

You start to feel a bit bored and hungry after reading your travel size copy of The Independent so you make your way to the buffet carriage to purchase and over priced beverage. The Train Manager comes over the intercom announcing the imminent arrival at Paddington. You rush back to your seat, say a cheery goodbye to the glaring man and then leap off the train ready to conquer the world. Congratulations, you have survived a journey on the FGW railway network. It must be noted that the seats in Standard Class are quite comfortable and that the trains are air conditioned and clean.

Safety and Security: There are plenty of staff around and a safety card to read. There are lots of unattended bags around-it's a train so people are going to put their bags in the overhead racks or leave them when they pop to the loo/buffet/to talk to that attractive young lady in seat 6B.

Staff: There are train drivers, a Train Manager, Customer Hosts and Travelling Chefs. They all seem to be very friendly and chatty people, no complaints at all.

First Class: When travelling with my parents I have sometimes travelled in First. The seats are large and comfortable up at the front of the train. A Customer Host greets you and offers you complimentary refreshments-hot and cold beverages, pastries, cakes, biscuits and fruit. You get a free glass of wine between 1500 and 1900 on Fridays. You are also plied with free newspapers. There are first class lounges at Paddington, Bristol Temple Meads and Cardiff Central.

The First Class stewards work until 19.00 hours, Monday to Friday. After 19.00 hours and at weekends, First Class customers should present their ticket to the steward at the Buffet, who will serve their refreshments. Complimentary items are not normally served at seat on journeys between Plymouth and Penzance, but can be obtained from the Buffet. A mobile phone and personal stereo free area is available in the First Class Coach G, of High Speed Trains. The staff are great 'Hello there...would you like a hot bevarage madam or a newspaper? There you go...'

Quiet Carriages and Family Carriages: Quiet zones where mobile phones and personal stereos cannot be used. They are found in Coach A in Standard Class and Coach G in First Class on High Speed Trains. The Family Carriage is located in Coach E Saturdays, Sundays and off-peak services throughout the school holidays. It's also right next to the Buffet. Every child will then receive an activity pack. More information can be read on the FGW website.

The Buffet: Not THAT expensive just quite expensive. Think London prices. For example a Bacardi Breezer is £3.30, (ok that is more than average) but a coffee is £1.20, a sandwich around £2.30, a muffin or a cake around £1.15. There is a large selection. You can buy hot food from the Travelling Chef, for example an all day breakfast is £5.35, pizza for £4.95, soup for £2.75 and a toasted sandwich for £2.95-£5.95.

Paddington: Huge Station, many platforms. You can find your destination and time and platform up on the big notice board, buy a newspaper, have some food, pay 20p to visit the loo and have a look round the mini Paperchase. Find your platform, present your ticket and get on the train. The earlier you arrive, the more chance of getting a seat. Look around you at the tired commuters and read your edition of the Evening Standard. (40 pence) The Train Managers voice comes over the intercom-'Good Evening Ladies and Gentleman, We hope you have had a pleasant day. Welcome aboard the 16.45 train to Bristol Temple Meads stopping at….'

Thanks for reading!

http://www.firstgreatwestern.co.uk/home/index.php
 

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Comments about this review »

n13roy 15.01.2005 14:15

Well written and informative review...I used to use these quite often to go to Paddington, from Swansea but I found the service was very poor, unreliable and expensive....After reading this might give them another go....Roy

Bolly_eggs 21.12.2004 20:43

i have going on trains. good review and a good summary. well done

lilmissi 03.06.2004 18:04

great review! Although I don't use these trains very often.

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