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a great northern service

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4 Sep 1st, 2008 

4 Ciao members have rated this review on average: helpful

Advantages:
cheap prices

Disadvantages:
a few website erroers

Recommendable Yes:

Detailed rating:

Frequency of trains

Reliability of trains

Comfort of trains

On-board facilities

jennyf16

jennyf16

About me:

I used to use these review sites a lot before I bought anything so decided to write on them as well...

Member since:02.01.2008

Reviews:55

First Transpenine Express is the mainly local train company for the North covering the area including Middlesborough, Leeds, Manchester, Newcastle, York and Durham. They have however recently started covering Scotland, mainly Edinburgh and Glasgow.

I have used First Transpenine Express regularly for a large number of years, this has mainly been sort journeys, primarily from Huddersfield to Leeds/York/Manchester. The trains are on time and reasonably priced.

I have used the online timetabling to see what time the trains are for the next day and this has always been correct so I've had no problems with regards to this, their prices have always been correct too.

First Transpenine Express have an excellent deal for those with a Young Persons (16-25) railcard where you can pre-purchase tickets up to 6pm the day before travel and you get a VERY good discount, typically half the normal student fare. You do have to travel off peak and on the trains that you book but you do get a reserved seat and save a decent amount of money. I have used this many times, often booking just the day before travel and there's always been good availability.

I recently used First Transpenine Express to book a student ticket to York and also a ticket down to Stevenage. I experienced two problems with these two bookings, both of which were quite annoying. The first was on the booking to York, I completed the purchase and the screen showed my fast ticket reference, I don't normally write this down I normally just wait for the email. However, for whatever reason I wrote it down and good job I did as the email never arrived. I have emailed FTPE to complain about this but haven't had a relpy and this was nearly two months ago. The second problem was a ticket to Stevenage, it told me online that I was to change at Leeds, yet when the ticket came it was to change at Wakefield, not a huge problem but just a good job I checked the tickets properly.

All in all despite these two minor problems I must say that I am very impressed with FTPE and can't really fault them. 

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