I have to write and recommend Flight Centre. They are an international airfare consolidator with many branches worldwide and they claim on their adverts to offer "to beat any genuine scheduled airfare". It was precisely for this reason that I looked into them 5 years ago - and since then they have been my first choice airfare agent.
Firstly the staff are invariably friendly. They take your needs into account - I usually do a complex journey but that's never a problem. And because they are their own consolidator - there's no middleman. They can usually offer any destination at a really good fare. If you have received a cheaper quote they do, honestly, beat it - usually there and then - provided you book and pay that day. If your quote is very much lower than theirs they do hold your seats for you whilst they verify your claim - but they still beat it even if it means losing money for them (it happened to me once - or at least they claimed that!)
They have always sent tickets out within a few days - again because they are their own consolidator they can do this quickly.
Bad points? It's not a free phone call, in fact it's national rate so if you are phoning in the middle of the day it might cost a bit - but you'll recoup the cost in the airfare saving probably! They also operate normal office hours so again not ideal if you're busy yourself. That said, they do contact you by email promptly if that's more convenient. The only other problem I experienced was that their weekend staff tended to be different so you can't always speak to someone who knows about your booking which is usually possible during the week. If you prefer face-to-face contact I suppose this isn't for you..although they are happy for people to drop into their London branch. I also liked the fact that they didn't pressurise me into paying by card - you can send a cheque and they're quite happy with that.
Overall - I would thoroughly recommend them for an honest quote for any international airfare. I think their number is still 08705 66 66 77.
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