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Reviews - Furniture123.co.uk

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Good

Fast delivery for stock items, good customer servi...

disorganised and sloppy.

I needed to get a bed / mattress, wardrobe,chest of drawers and bed side table quickly so I ordered from Furniture123 because they had items for next day delivery. When I ordered I immediately realised that I had missed the bit where you have to specify a different delivery date, I wanted the...

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Excellent

published 02/09/2008

i wanted a new dining room set and found all highstreet shops too expensive. so decided to go on the net for the first time!!!! and found furniture 123 i got exactly what i was looking for and at half the price. the service was great and the sales team were very helpful the product fantastic and delivery was right on time as i was told seeing as i live about 400 miles away from the company distance seemed no problem at all. i would certainly use them again without any hesitation and would recommend them to others

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Not for me

NONE

EVERYTHING

I have also uploaded my review to Trust Pilot and every other review site that exists. My initial order which said was in stock for next day delivery, never arrived and was informed would be delivered in 2 weeks, this eventually got extended to over 2 months. So I requested a refund which I got...

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Not for me

None at all

Under-staffed customer service; over-priced.

I ordered a mattress and chest of drawers from furniture123 on-line about three weeks ago and I am still waiting for the mattress to be delivered. The website claims they offer free next day deliver. The chest of drawers came after around 5 days (with no notice), but the mattress that was...

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Not for me

Attractive small dresser for tiny cottage

Sent duplicate dresser, not ordered. Have not pic...

I ordered a small pine dresser ('Alicante'), just right for my tiny cottage. It arrived. Very complicated to assemble so paid someone to come and assemble it for me. (It took him 4 1/2 hours and he's a carpenter.) There are no grooves to prevent plates slipping down so I need to find something to...

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Not for me

“SHAM OF A COMPANY”

published 10/10/2011

None

Shocking customer service

Ordered a Next Day Delivery item on a Sunday (therefore would be expected delivery on Tuesday) but actually requested they deliver on the Friday as I had a day off-work. No communication after placing order and waited in all day Friday on the order arriving. By mid afternoon (and after finding...

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Not for me

Nice pictures

Customer service, failure to deliver, keep money, ...

I bought over £1500 worth of furniture for my new flat from Furniture123 and gave them a 6 week lead time. I confirmed the delivery a week before and paid additional money for a Saturday delivery. On the day, no furniture arrived, no telephone call was received and their service line wasn't open...

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Excellent

Fast delivery, good discounts available

None that I have found

I was tasked with ordering a new mattress for my grandmother after my mother lost patience with her! I found Furniture123 after I looked for a guide to buying mattresses - granny is quite picky and I'm no mattress expert - and the guide on their website helped focus our search! Granny decided she...

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Not for me

None, dreadful! The worst company ever!

No customer service, Liars, had to open a Paypal d...

I ordered two Bedside cabinets on 10th August. I received an initial confirmation of order email and expected my items to be delivered by next day delivery.This didn't happen. I waited 4 days and spoke to Furniture123. Only then did they inform me that the items were out of stock and wouldn't be...

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Not for me

big online choice

late, unprofessional, sending the wrong size, colo...

I needed a wardrobe for my room, I am usually a big internet shopper espeacilly for furniture. So I looked into the furniture 123 website, the good thing is the choice is big. So I found a wardrobe that I liked and ordered online, that was back in September 09. I knew that I should wait 4-5 weeks...

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Not for me

online availability

Absoloute waste of time

Absolute waste of time and incompetent people who absolutely have NO IDEA of what they are doing. Took the online order for bed, then called us to give us a delivery date and time, on day of delivery called us to let us know "we cant find your bed in our warehouse, will get back to you", after...

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Good

Excellent quality products for the price.

Customers not kept informed about order status or ...

I bought two oak tables and a number of chairs towards the end of 2009. The prices were good and I am very happy with the quality of the products. (The tables in particular look and feel much more solid than I'd expected). And, in a first for self-assembly furniture, every single item came with...

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Not for me

“Appalling Customer Service”

published 24/09/2010

none

customer service, time taken for refund

Ok so the first part of this was my own fault for not reading the small print before ordering, thought I'd found a dining table at a good price so ordered it, then had a funny feeling about something so went back to the description and upon closer reading reaslised that the table was quite badly...

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Super

Good price

Customer service telephone number listed on site, ...

I ordered a double Elle bed, because as far as I could see Furniture 123 had the best price on the web. When it didn't arrive on the day it was due, I decided to call the company and couldn't find the number on the site. I was then a little concerned as I read many reviews online mentioning...

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Not for me

“Terrible service”

published 11/12/2012

none

frustration of not being able to deal with anyone ...

I have ordered 2 sets of drawers, one arrived and one was damaged on arrival at the delivery depot, I received nothing from the company to confirm this or offer any explanation, I have filled in the online contact form and heard nothing back. I have spent a ridiculous amount of time on hold...

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