We booked a last minute holiday to Marmaris with Goldtrail.We flew on the 3rd of October from Teeside to Bodrum and then transferred to Marmaris. The accomodation was what we expected-clean but basic.We used the hotel as a base and not for a staying place.The day of our return the bus turned up an hour early 11.30 instead of 12.35.We were the first to be picked up,our details and our flights were confirmed by the rep before we boarded the coach. After criss-crossing Marmaris and Icemeler we finally cleared Marmaris at 13.00.We drove a short while before stopping for a "comfort" break.We left there and we were told that due to road works on the mountain the bus was being diverted,I then wondered if this had anything to do with the early pick up,had they known about the detour in advance?We arrived at Bodrum at 16.00,the rep asked us to congratulate the driver for getting us there,despite the detour, in TWO hours.We checked in, got our boarding cards then proceeded to the departure lounge in preparation for our flight home.We were relaxing when an announcement over the public address asked me to report to the information desk,my husband went to see what the problem was.He came back white faced and said that we were being taken off the flight as it had been overbooked and my name was not on the list.We were given overnight acccomodation with meals in Gumbet.We were told it would be sorted in the morning.The following day the rep said that they had us a return flight to Bristol.We told the rep that this was unacceptable as we live almost 300 miles away.She said she would sort it out by 16.00.At 16.00 she said that Goldtrail could not find any vacant seats with any other airline(in October!).She said it would be sorted the next day.The next day she said that all flights out of Bodrum and Dalaman were fully booked and the only flight available was to Bristol,but they had booked a shuttle from Bristol to Newcastle.The only snag was that the Bodrum flight arrived after the morning shuttle had left so we would have to wait 10 hours for the next shuttle.At this stage we were frantic and believed it was our only choice so we reluctantly accepted. We arrived home 56 hours after leaving our hotel in Marmaris. I have sent a letter of complaint to Goldtrail but have yet to receive a reply.
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Nov 3rd, 2005
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