Hi everyone! I'm Gemma, 28, Sales & Marketing Manager from Stoke. Crikey it only seems like to minut...
Hi everyone! I'm Gemma, 28, Sales & Marketing Manager from Stoke. Crikey it only seems like to minutes when I was heading for red and now i'm off to Orange. Thanks peeps xxx
Member since:25.09.2005
Reviews:158
Members who trust:25
Goldtrail Holidays are a tour operator that specialise in holidays that are going to Turkey. If you are booking online or not with a well knwon tour operator you more than likely will find Goldtrail as your tour operator for your holiday.
When we initially booked our holiday it was until after we had booked with Freedom Direct that we realised that Goldtrial were going to the tour operator for our holiday. We had looked at several review sites, particular the likes of holiday watchdog and they had not got a good reputation to start with at all with the majority slating them, so we were not too impressed to start with.
The hotel that we had booked had no reviews on it, initially we were looking for another hotel however the flight had gone so they gave us a website to take a look at and it did display a rather nice hotel, so we decided to book it. Waiting a week later, we went on review sites again andfound terrible reviews on this particular hotel including dodgy electrics, flooded bathrooms, unclean and much to my dislike that the staff were thieves and many people had belongings that had been stolen from the hotel.
We contacted Goldtrail and they advised that we would not be able to swap our accommodation and that the could not do anything. If we cancelled our holiday we would lose everything so we decided to book another hotel nearly which gave us the choice of two upon arrival.
Arriving at Bodrumairport we sawq the rep and instead of asking our names, she basically said their is another rep over their wearing the same clothes as me, ask her which I thought was extremely rude, and when we did ask the other rep, we were basically shuffled to a bus with a Turkish driver who did not speak English. We were not accompanied by a representative on any of the journeys to and from the resort.
When we arrived at the hotel we should have been staying at, we showed the driver where we had booked as an alternative and he dropped us off around the corner.
Under no circumstances did Goldtrail try and contact us, they had both of our telephone numbers, they didn't know that we had got on the mini bus and we hadn't checked in the hotel. They were missing two passengers in which arrived in Turkey but they couldn't account for.
Since then many complaints have beenpassed to this tour operator and I am under the impression that they are currently being investigated with regards to the accommodations that they are sending people to in Turkey.
Overall the hotel that we stayed in was clean and we came home with all our belongings not having to worry about whether our stuff was going to be stolen. I would never book a late booking again again to Turkey, I would make all my arrangements myself. One of the worse companies I have ever been with.
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Aug 21st, 2008
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