Grand Hotel Colonna Capo Testa, Capo Testa > Reviews > Unbeliveably poor. Beware

Author's product rating:   

Value for Money	Terrible
Quality of Rooms	Terrible
Standard of Service	Terrible
Quality of Facilities	Terrible

Advantages:	On the beach
Disadvantages:	everything else

Recommend to potential buyers:

no

Full review

I don't think I've ever written a bad review on anything before but I had to share my experience on this hotel. Rustic is how I would sum up the whole hotel. I don't know where to begin! Our 'superior deluxe' room was neither superior nor deluxe despite the great view over the (crowded) beautiful beach. We went to look for private villas for the first 2 days to try get some luxury back into our holiday but failed so decided to make the most of the hotel. We voiced our concerns about the room and took a look at the exec and normal suites - both of which looked bigger but just as basic (you did get 2 tvs!!). This would be at a ridiculous cost as well - an additional £2k for 6 days! The haphazard Fabio on reception (lovely but basically Mr Fawlty) accidentally let out the suites on the morning we were going to swap rooms, so we were moved to another (slightly better) superior deluxe. In my time there I saw 4 other couples complaining about the rooms and got moved. The women on reception are frosty. There is zero passion in any of the staff there. My boyf was desperate to tip anyone that even smiled at us by the end of the week but it didn't happen. The restaurant staff are all young kids that look like they;ve been forced to waiter for you. Not good when the only evening food option is 60 euro each - to get incredibly bad service!!!
We met another couple at the hotel who were equally stunned at how this hotel got 5 stars - even 4 stars was far too much. There is no choice in restaurants in the complex. There's 3 choices of bar food (2 sandwiches and some toast!) and not much in Santa Teressa to get excited by either. The 'luxury' shuttle bus (with a cracked windscreen and full of litter) only goes to Santa Teressa 4 times a day so you will end up spending a fortune on taxis to get out of the very dull hotel. The hotel evening entertainment consisted of the same guy all week singing badly while playing a keyboard. On our visits to local travel agents to try find something better we befriended a great Sardinia and we also saw how much the Italians paid to stay in the hotels we had looked at. That made sense as this hotel is full of Italians and you don't get the impression it is the usual clientele you would expect in a 5* hotel. We phoned the reception at 11pm one night to get some drinks delivered to the room and they had to go and find out whether this was something they could do. How is this possible in a 5* hotel? You could only laugh at how bad this place was. It's a million miles away from paradise and unless you are after a 3* hotel and manage to get a half price deal I really wouldn't recommend this to anyone. I have heard from a few people since coming back that 5* Sardinia = 3* UK. Don't expect luxury!