Ok, before I begin, I would like to give you a esction from a letter I wrote to GNER in July, about a journey from Danocaster to London...
[We arrived at Doncaster
station in plenty of time, but unfortunately to see
that our train
was delayed. We sat in the first class lounge for a short while before opting to go outside onto the platform as there were no announcements in the first class lounge, and we wanted information on our train.
We knew the train was arriving on platform 1 as I had checked your website approximately one hour before our train was due, right before setting off to the station. According to your website there were no problems and trains
were running normally.
Once on the platform there was already a train on platform one, and 1 on platform 3a. Neither of these was ours, and the one on platform 1 was not supposed to stop at Doncaster (as there was an announcement after it had been there for several minutes saying it was not for public use). After a while the train on platform 1 did leave after a while, and another train came onto the platform, once again, not ours. We were told that it was not for public boarding, yet had heard no information
on our train even though it was over 10 minutes ago since it was due.
When we did hear information about our train we were told it was waiting outside the station, for a platform to become free. There was then an announcement telling all people that were travelling on the train on platform 3a to board the train as it was ready to leave
. No sooner had all the people got onto the train was there an announcement saying that the same train that was ready to
leave was cancelled and now going to Leeds, leaving passengers in confusion on the platforms. Minutes later there was an announcement telling all passengers for London Kings Cross
to board the train on platform 1. Most people did so, however as the train was overcrowded with no seats for my family (my dad, brother and myself) to sit together, I checked the information screens for information on our train, which was still only delayed. Knowing that it was not cancelled we opted to wait for it as apposed to travel on the previous train, which we had been told was to Peterborough
, then a bus
to Stevenage, and a train to Kings cross. The train came into the station around an hour late.
Once on board we found our seats and made ourselves comfortable. The situation seamed to be ok, so we relaxed in the knowledge that we were going to get to Peterborough. During the journey the staff were coming around offering drinks however they were very ignorant and somewhat miserable, with none of them so much as smiling. Though I understand that they had no doubt been through a struggle with the trains that day this is surely no excuse for ignorant staff.
On arrival at Peterborough, yet more confusion. An announcement told us we were at Peterborough and that "IF" we were leaving the train here we should take all of our personal belongings with us. Considering we were told the train terminated at Peterborough we were somewhat intrigued by the use of the word, "if".