Booked for WEDDING night - no hot (or even warm) water in room. Called reception, joined by someone who ran taps for ½ hour before saying there's no hot water (genius?). Asked for another room. 10 minutes later no response - called again. Offered SINGLE room! Said we'd use that rooms shower. It was a double so stayed there in bog standard room. Took 1.5 hours to sort. Next day complained- response unbelievable. Manager said "Been up and there's hot water now" repeatedly and could not we comprehend that this was no use now. After a few minutes, my husband got angry (not unreasonable) and was thrown out. The hotel offered the difference back between amount we'd paid and standard room, little compensation for ruining someones wedding night. I am so upset and disgusted at this so called luxury hotels standards. PLEASE AVOID IT LIKE THE PLAGUE.
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not enough info, not balanced opinion, understandably you had a bad time but there must have been some good things, if the water wasnt a problem was the room ok etc
lindsayjayne 02.07.2006 22:36
Welcome to Ciao. x
daddyof3 02.07.2006 19:24
Welcome to Ciao. I appreciate this was a very bad experience for you and this is the sort of thing customers want to know (more about how they dealt with it than what went wrong @:-)). However, to get higher ratings you need to include more about the actual prices, the decor, the facilities (outside the room) and any other stuff you can give us (like what is there to do in the area, do you get a good view etc....@:-)
The original manor house has been restored beyond its former glory and now boasts 39 ... more
beautifully appointed bedrooms- a private dining room for up to 20 people, a restaurant with some of the best food in the region, a relaxing cocktail bar and a stunnin...
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Price is per double room per night and may vary depending on date booked...
Advantages: nice hotel in lovely village with very nice food and generally friendly staff Disadvantages: lack of spa treatments available and shockingly rude Duty Manager
Advantages: nice hotel in lovely village with very nice food and generally friendly staff Disadvantages: lack of spa treatments available and shockingly rude Duty Manager