I booked a one-nght spa break for my sister and I for her 40th birthday for £200 (it was a 2-1 from lastminute.com). When we arrived we were told that there were no treatments available, including the one we'd paid for as part of our package. That could only be provided at 10.30am the next day - with a check out time of 11am. As we'd already made plans to be somewhere at 11.30 we couldn't take that up anyway. The spa Manager was a little off when we expressed our disappointment, but this was nothing compared to the Duty Manager who was extremely rude when my sister complained. She was shouting and very aggressive, basically saying that because we'd booked through lastminute.com we were second class guests. At one point my sister had to ask her to stop pointing at her and she also told us to 'Call the authorities, call the police if you think you've got something to complain about'. She said that the owner wouldn't care too much about getting a letter of complaint from us because they get so many! She definitely had a training need! We decided to stay in the end, not to ruin the occasion and I'm glad we did because the room was nice, the food delicious and the rest of the staff very friendly - however it was not the spa break we paid for and looked forward to and I have never encountered such rudeness in the service industry before. We later found out that many guests had been disppointed and another group had been rude to. They clearly do not have the spa capacity that they advertise and leave a lot of guests feeling duped. I am writing my letter of complaint now, if I receive a response I'll update this review.
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The original manor house has been restored beyond its former glory and now boasts 39 ... more
beautifully appointed bedrooms- a private dining room for up to 20 people, a restaurant with some of the best food in the region, a relaxing cocktail bar and a stunnin...
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Price is per double room per night and may vary depending on date booked...
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