H10 Andalucia Plaza, Marbella > Reviews > Andalucia Plaza - not a 4 star hotel!

Author's product rating:   

Value for Money	Poor
Quality of Rooms	Poor
Standard of Service	Poor
Quality of Facilities	Poor

Advantages:	Nice bathrooms and good breakfast
Disadvantages:	Too many to mention

Recommend to potential buyers:

no

Full review

Having just returned from the Andalucia Plaza, I thought I would let you know what I thought of this hotel. I went for the weekend with friends and had been highly recommended that this hotel was one of the best to stay in, in Marbella so was really looking forward to it.

We arrived on Friday and had booked to stay until Sunday (3 days) and got to the hotel at 1.30pm. Our rooms weren't ready and we had to wait 2 hours for them - not impressed! When we got to the rooms, the cleaners were still in there.

Were very disappointed with the rooms - not what I would call 4 star - very basic and the furnishings were tatty. The telephones didn't work the whole of our stay; the balconies were very small and we had a lovely view overlooking the air-conditioning units! Also, the TV only seemed to like showing us Russian programmes - not much use when you're English! The one good thing about the rooms were the bathrooms - bright and clean and excellent showers.

The keys to the room (the electronic swipe card type) never ever worked - we had to insert these things at least 20 times before the door opened, which was really inconvenient when all you wanted to do was to get into your room after a night out!

The corridors leading to the rooms were very narrow and smelt of food - on leaving the lift we were confronted with cigarette stubs all over the floor - not a good first impression.

Also, the walls of the rooms were very thin. There were a lot of stag parties at the hotel and one night we were woken up at about 2.30am by the guys in the room next door shouting and laughing and moving furniture around - this went on for 2 hours!!!

Customer service was poor - reception were unhelpful, bar service was extremely slow.

The pool area was very small bearing in mind the size of the hotel - there were not enough sun beds to go round and the pool itself was not that large.

On the plus side the grounds of the hotel were beautiful and the breakfast was excellent. A huge choice of food was available and you could sit outside to eat - one of the best things about this hotel.

Having stayed at many 4 star hotels all over Europe; in my opinion this hotel doesn't warrant its 4 stars - it's more like a 3 star and unfortunately I wouldn't stay there again, although Marbella was lovely and I would go back tomorrow!