Hackness Grange Hotel, Scarborough > Reviews > Lovely setting shame about the service

Author's product rating:   

Quality of Rooms	Poor
Standard of Service	Poor
Quality of Food & Drink	Good
Quality of Facilities	Good

Advantages:	Heated pool, central location, evening meal was fabulous
Disadvantages:	Poor service, poor breakfast

Recommend to potential buyers:

no

Full review

Myself and my husband found a great deal for a weekend away at Hackness grange hotel in Scarborough so we decided to give it a whirl. It is a 3 star so we didn't expect the ritz.

We were upgraded to a courtyard room- it was small, dingy and smelt of damp. Also members of staff were smoking outside our room so the room smelt of cigarette fumes. But the shower was fantastic!

The pool was lovely and warm and we had it all to ourselves for a good hour. The gardens were lovely aswell.

Food- the evening meal was fantastic, if you want a good meal then this was the place (£25 for 3 courses). I would recommend this place for dinner. Breakfast on the other hand was awful- one day the food was barely cooked and the next the chef was just making up the orders as he went along or the waitresses were sending to the wrong tables. It was chaos. Fawlty towers eat your heart out!

This has the makings of an excellent hotel but they need to spend some money on the rooms and improve breakfast service before I would venture back again.

Scarborough was fabulous and I would definately return back to it's old fashioned seaside resort plus pubs and shops but just not stay at this hotel!