Heritage, Queenstown > Reviews > Heritage, Queenstown

Author's product rating:   

Advantages:	The scenery,great value room service,food to die for
Disadvantages:	the first  day, read and see .

Recommend to potential buyers:

yes

Full review

We reserved a lake view studio suite which we received but it was on the ground floor in the corner and was told we would not be able to change rooms because all other similar rooms were sold out in our category. Thats fine but all 6 nights and no one contacted us concerning a room change the entire stay after our request was put in. One of the main reasons we picked the hotel was for the Internet service in the room. No where on the website or during the reservation process was I informed of the $33.68 daily charge for Internet service. Started looking for the coffee plunger that was to be in our suite and opened up the dishwasher to find it full of dishes! They were clean though. After putting the dishes away a coffee plunger was immediately brought to us. Now here is the one that made me write this review...we pull back the bed and found the sheets had not been changed! Hair was all over the sheets! First time I have had that experience in 20 years of holidays . New sheets were brought to our room and it was 11PM so I ended up just making the bed myself although the staff did offer to change the sheets. The other thing that bothered me was the joining room door, you can hear and smell everything that is cooking in the room next door. Other than our newspaper request for the first morning never arrived, the rest of the week went pretty smooth. Room service was a great price and the food excellent. Never had a problem with fresh sheets and towels after day 1 .