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Be careful when renting from Hertz at Birmingham Airport. I booked the car online via the arrangement with Ryanair, so they knew which services I wanted. They added items that were unwanted and did... more

User Reviews

for Hertz

Rating Summary based on 48 reviews

  • 5 Stars
    6
  • 4 Stars
    6
  • 3 Stars
    4
  • 2 Stars
    4
  • 1 Star
    28

Detailed rating

  • Available selection
  • Customer Service
  • How many outlets do they have
  • Type of car rented
  • Value for Money
  • 2.7
  • 2.2
  • 4.6
  • 2.1
  • 2.2
  • 61 of 61 Ciao users found the following review helpful
    Picture of sue.51

    Level 7 sue.51

    Member since 20/03/2001

    Reviews written: 275

    User recommends the product

    Advantages Advantages Excellent prepaid rates, nice car, helpful staff

    Disadvantages Disadvantages Confusion over discount rates, high excess if you don't pay the waiver charge

    Some of you may know that I am a big fan of Europcar, having hired vehicles from them in the both the UK and overseas. However, on this occasion, BA’s discount rate was nowhere near that of the ThomsonFly Offers in the summer, and prices directly from their website were in the region of £250 for 6 days hire, so drastic action was needed. I have hired from Hertz rental twice in Lanzarote, once through Holiday Autos, and once through the rep in resort, and amazingly had the same car (I don’t mean the same model, I mean the same car) on both occasions without any problems. I have not, however ... more
  • 38 of 38 Ciao users found the following review helpful
    Picture of proxam

    Level 8 proxam

    Member since 12/06/2002

    Reviews written: 633

    User recommends the product

    Advantages Advantages They rent cars

    Disadvantages Disadvantages sometimes

    Usually, when I fly to Belgium or Germany with Ryanair I rent a car from HERTZ. As a customer of Ryanair you are entitled to preferential rates but I don't go down that road. I don't hire directly from Hertz either but use a consolidator's website, which is: http://www.carhire4less.co.uk/ They will quote prices for Alamo, Budget, Europcar and Hertz and they are generally around 10-15% less expensive than any other source. So much for the booking advice, what I want to discuss here is my most recent experience with Hertz. As anyone who has been paying attention will know, My wife and I ... more
  • 33 of 33 Ciao users found the following review helpful
    Picture of sandrabarber

    sandrabarber

    User recommends the product

    Advantages Advantages lovely car, friendly staff

    Disadvantages Disadvantages staff a bit too casual, expensive

    Finding myself stuck without a car last week and several appointments to keep, I decided to hire one double-quick. The first place that sprang to mind was Hertz, as they had opened a new place literally at the bottom of my street a couple of weeks previously. It was a Sunday night, and I wanted the car first thing next morning, so I went straight onto the Hertz website (www.hertz.co.uk) and booked. I booked myself the smallest, cheapest car (listed as 'Fiat Siecento or similar') for 3 days (8.40 a.m. Monday to 5.30 p.m. Wednesday) and paid just under £140 including insurance. I wasn't going to ... more
  • 68 of 68 Ciao users found the following review helpful
    Picture of Scott_Howitt

    Scott_Howitt

    User recommends the product

    Advantages Advantages Lightning Fast to Your Car

    Disadvantages Disadvantages Not the Cheapest Car Rental

    When I travel I like to spend as little time as possible at the airport. Therefore when I get off of a plane I want to get in my rental car and on my way. I have tried many of the rental car companies in the US and Hertz seem to be the most efficient in getting me out and on my way. Hertz #1 Club Gold If you rent cars more than twice a year I suggest that you purchase a Hertz #1 Club Gold membership. For the price of £32 per year you can skip the check-in counter all together. You can simply make your reservations and when you arrive at the airport you can go right to your car. This saves the ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of signals

    signals

    User recommends the product

    Advantages Advantages They want to stay #1.

    Disadvantages Disadvantages They lost a year ago!

    Where is my car? I had a reservation! I'll never rent from Hertz again...blah, blah, blah! I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that question. Then you get the people who are ticked off because something went wrong with their car and refuse to give you(the billboard) the key to their car! You can all relax, I've moved on to better employment. I was actually an exemplary employee, and received many letters of thanks from customers ... more