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I have hired from Hertz rental twice in Lanzarote, once through Holiday Autos, and once through the rep in resort, and amazingly had the same car (I don’t mean the same model, I mean the same car) on both occasions without any problems. I have not, however, booked with them direct, until ... Read review
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Excellent prepaid rates, nice car, helpful staff Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge
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I have hired from Hertz rental twice in Lanzarote, once through Holiday Autos, and once through the rep in resort, and amazingly had the same car (I don’t mean the same model, I mean the same car) on both occasions without any problems. I have not, however, booked with them direct, until now.
THEIR WEBSITE
As with most car rentals these days, websites tend to be the first port of call. Hertz website, like most of their international ... ...to Zimbabwe (you can hire Hertz cars in Afghanistan?).
Hertz offer manuals and automatics and car models range from a small Hyundai Getz right up to a Mercedes Van, although prices for the bigger vehicles are not quoted on the site, hence you need to phone to book.
BOOKING
Once your country and language are selected, you are directed to their booking site, where you input your chosen city or airport code, whether ... more
Some of you may know that I am a big fan of Europcar, having hired vehicles from them in the both the UK and overseas.
However, on this occasion, BA’s discount rate was nowhere near that of the ThomsonFly Offers in the summer, and prices directly from their website were in the region of £250 for 6 days hire, so drastic action was needed.
I have hired from Hertz rental twice in Lanzarote, once through Holiday Autos, and once through the rep in resort, and amazingly had the same car (I don’t mean the same model, I mean the same car) on both occasions without any problems. I have not, however, booked with them direct, until now.
THEIR WEBSITE As with most car rentals these days, websites tend to be the first port of call. Hertz website, like most of their international counterparts, allow you to book throughout their worldwide destinations. You will asked initially to select your country from one of 20 on their site, and also your chosen language from English, Japanese, German, French, Spanish, Italian, Portuguese, Swedish and Dutch (I wouldn’t have had the latter down as a common language but there you have it).
If your home country is not listed on the front page, there is a drop down menu offering everything from Afghanistan to Zimbabwe (you can hire Hertz cars in Afghanistan?).
Hertz offer manuals and automatics and car models range from a small Hyundai Getz right up to a Mercedes Van, although prices for the bigger vehicles are not quoted on the site, hence you need to phone to book.
BOOKING Once your country and language are selected, you are directed to their booking site, where you input your chosen city or airport code, whether you are returning it to the same location, and the dates you want to hire. Vehicles can be booked up to 11 months in advance.
**** A LITTLE TIP **** We were travelling the week before Christmas and made a relatively late booking, however, people were arriving at the airport hoping to hire on spec, and Hertz (and all the other companies in the airport) didn’t have a spare car between them. Apparently for Christmas week arrivals, they had a waiting list of 150 people from the UK alone waiting for cars.
The prices returned for 6 days hire were quite reasonable, around £160 for a Ford Focus (or similar) with air-conditioning. Along with your quote, Hertz outlines each classification of car, what they contain, i.e. stereo, air conditioning, manual or automatic and how many people and suitcases they can carry.
**** ANOTHER TIP **** Most car hire companies reserve you “XX model or similar”, they will NOT guarantee you a specific car. This is quite a important to remember; when we arrived in Valencia in the summer we had booked a SEAT Leon or similar, and ended up with a new Renault Megane; a nice car, but the ‘shaking of ass’ boot meant we couldn’t get our suitcases in, so if you are not light travellers, then it may be worth booking a car a size bigger than you actually require.
While I was dithering as to whether to keep searching, my other half piped up that he had a discount voucher for Hertz. On checking the site, it has a number of options for Executive Hertz members and discount voucher holders to log-in or enter codes before obtaining their quote.
It was here I came a cropper. It took me several attempts to work out exactly where and which part of the code I should be entering. Once I succeeded, I received a message advising me to contact the call centre on 020 7026 0077 to continue the booking. This number is apparently for web-support, their central reservations number is: 08708 44 88 44.
Both lines are open 24 hours a day, 7 days a week, which is more than I can say for some of their depots, but that’s another story.
PHONE BOOKINGS On calling, I didn’t encounter any automated systems and amazingly in today’s times, got straight through to a human, and a very nice one he was too. I outlined my requirements, provided the discount voucher reference and was given a price, a staggering £200 for the six days, some £45 more than the website quote with no discount voucher.
I was quick to point this out, at which point he must have realised that this was a “pay on arrival” rate, and that there was a “pre-paid” rate as well. This came out at a slightly lower £147 with unlimited mileage and third party insurance.
I elected to pay for the booking with my BMI Mastercard, and was advised that I actually got a bigger discount for paying with the card than through the discount voucher. THE RESULT? A total of £125 for 6 days with third party insurance and unlimited mileage. Fully inclusive insurance is an additional cost and paid at point of collection.
Hertz provided me with a booking reference and advised me that I could access and the print the paperwork from their website. They also faxed us a copy of the paperwork.
I was advised that if for any reason I could not collect the car, to contact the UK central reservations and my money would be refunded. If you fail to show up without notifying them, you will be subjected to a £50 ‘No Show’ charge.
**** NOTE: **** I have read other car ops where people have complained that they have been charged extra at depots for the excess insurance waiver. While this may seem a little unfair, the majority of car companies have quite a high excess (Europcar £400 in the UK, Hertz 650 Euros in Lanzarote) which they don’t widely publicise.
By paying the excess insurance waiver on collection of the car, you are comfortable in the knowledge that, in the unlikely and unfortunate event you write the car off during your stay, you can walk away without paying a penny. I have heard of people, who have not taken advantage of this excess waiver, and have returned home to find wapping debits from their credit cards for disputed damage. It is wise to remember that, in large depots, for ease of process and speed, you tend to sign the paperwork before checking the car, and will return the car without it being checked by the company, so always do a once over before leaving the hire location and highlight any problems to the staff, it could do you a lot of good in the long run, particularly if you do not take advantage of the fully comprehensive insurance.
COLLECTION There are a number of collection depots in Lanzarote, one being just down the road from our apartments in the Playa del los Pocillos shopping complex. However, as we wanted to use the car to return to the airport, we elected to collect it from the airport. I didn’t collect the car on the day of arrival as I had been drinking en-route.
There was no-one at the desk when I both collected and returned the car, the staff preferring the outlook of the coffee bar enjoying a quick ciggie (who says this habit is declining?). However, once they returned, they were pleasant, my passport and driving licence were checked and the details recorded, the paperwork printed, and we were directed towards the car-bay to collect the car, a SEAT Cordoba. I also enquired about, and took the excess insurance waiver premium which set be back 80 Euros for 6 days. Additional drivers and car seats will cost you extra as well.
We were advised that the car was a quarter full of unleaded petrol, and that we were to return it with the same level (or higher as there was no way I was siphoning it off) to avoid any additional charges. I shouldn’t worry too much about the petrol though as it is ridiculously cheap in Lanzarote, equivalent to around 40p a litre for unleaded and 35p for diesel.
I would also point out that the petrol gauge is back to front on the Cordoba and I mistakenly thought I had nearly a full tank, when in fact I was running nearly on empty, thankfully, roadside petrol stations are a plenty in Lanzarote.
Interestingly, although the car was central locking, we were not given a remote control key. Unlike Europcar, we were also not given any diagram of the car indicating any damaged areas. We had a quick check around the car to ensure that everything was intact and there was nothing missing and we were away.
The car had air conditioning, radio (there is now an English broadcasting radio in Lanzarote) and tape deck. The Cordoba boot is enormously spacious, and warning signals and breakdown kits were supplied in the boot. We were also supplied with a 24 hour number in the event of a breakdown.
ANYTHING ELSE? Not really, we had a pleasant week driving around the island visiting various places of interest such as Timanfaya and Jameos del Agua, and now I want to buy a Cordoba (but the diesel version if I can get hold of one).
It is also worth remembering if driving in Lanzarote, that you must carry your passport, driving licence and hire paperwork with you at all times, else, if you get stopped by the police, you could find yourself with a hefty fine.
SUMMARY £125 for 6 days hire plus 80 Euros to remove the excess waiver on the insurance. The telephone service in the UK was superb, collection was swift, and when the staff in Lanzarote Airport were around, they were extremely helpful and spoke excellent English.
I have head from others than Hertz are very expensive, and I too have found this when trying to book in the UK, all I can guess is that either we got very lucky through using the BMI Mastercard, or they have substantially reduced their prices.
Highly Recommended – if you book in advance.
For more info visit: www.hertz.co.uk or call them on 08708 44 88 44 (calls cost 10p a minute)
Advantages: They rent cars Disadvantages: sometimes
...I don't hire directly from Hertz either but use a consolidator's website, which is: http://www.carhire4less.co.uk/ They will quote prices for Alamo, Budget, Europcar and Hertz and they are generally around 10-15% less expensive than any other source. So much for the booking advice, what I want to discuss here is my most recent experience with Hertz. As anyone who has been paying attention will know, My wife and I travelled to Poland and Slovakia ... ...in their vehicles and indeed Hertz won't allow you to go there with certain makes, for example: Volkswagon, Audi, BMW and Mercedes. The risk of theft is higher with these makes apparently. We informed them of our travel plans and we were all set to go. OR SO WE THOUGHT. I have hired from them many times and have had no problems whatsoever. My only complaint previously was being billed twice. (When hiring through carhire4less, you pay them directly ...
proxam 14.09.2002
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: lovely car, friendly staff Disadvantages: staff a bit too casual, expensive
...I went straight onto the Hertz website (www.hertz.co.uk) and booked.
I booked myself the smallest, cheapest car (listed as 'Fiat Siecento or similar') for 3 days (8.40 a.m. Monday to 5.30 p.m. Wednesday) and paid just under £140 including insurance. I wasn't going to have the insurance, which would have worked out over £30 cheaper, but when I realised I would be liable for £500 excess I took it just in case.
I arrived at Hertz at 8.40 the next ... ...On the Hertz side, they just had a look around the bodywork to see that I'd done no damage. Staff were again very polite, and I was glad to see that although it was by now 5.25 p.m. they weren't having their tea out front.
I was returning the car to the same place I'd hired it from, but you can of course hire a Hertz car and return it to any Hertz shop in the country and even abroad.
BOOKING
Very easy indeed online, by phone or at a Hertz hire ...
sandrabarber 03.06.2003
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: Lightning Fast to Your Car Disadvantages: Not the Cheapest Car Rental
...companies in the US and Hertz seem to be the most efficient in getting me out and on my way.
Hertz #1 Club Gold
If you rent cars more than twice a year I suggest that you purchase a Hertz #1 Club Gold membership. For the price of £32 per year you can skip the check-in counter all together. You can simply make your reservations and when you arrive at the airport you can go right to your car. This saves the time and hassle of going to the counter. ... ...you are taken to the Hertz lot via one of their yellow and black shuttle buses. If the airport actually has cars on the lot Hertz will be one of the car companies there. There are rental companies that are not on the airport premises or don’t offer shuttle buses. Be sure you check and make sure this is the case. When you walk up to the bus, the driver will ask you if you are a Gold member. If you are they will take your name and it will be beamed ...
Scott_Howitt 05.05.2003 (06.05.2003)
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: They want to stay #1. Disadvantages: They lost a year ago!
...reservation! I'll never rent from Hertz again...blah, blah, blah! I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that question. Then you get the people who are ticked off because something went wrong with their car and refuse to give you(the billboard) the key to their car!
You can all relax, I've ... ...Ever notice that when Hertz is out of cars, so are the competitors? Hertz would have to pay another rental company and get a car if you really demanded it, or pay the differtence between it's price and the competitor. This was just my observation. At one time cars sat idle for days. Solution-cut the fleet. The fact that they really have no cars is good for them because that's how they make money!
Do yourself a favor and check your insurance policy, ...
signals 20.09.2003 (28.01.2004)
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: Good Quality Cars, Excellent Value for Money Disadvantages: Watch out for the extras
...had received an email from Hertz Car Rental company who had got my details through my membership of the Nectar reward scheme. The offer was to do with renting out the new model of the Ford Focus which was newly released at the time.
BOOKING THE CAR
I clicked on a link on the email i had received which transferred me to the website www.hertz.co.uk. On the website you choose which kind on car you prefer, which in my case was the Ford Focus as i was ... ...in the third group on Hertz scale. This car was just a matter of weeks old and had just over 300 miles on the clock when i collected it. The car was absolutely spotless, it had obviously been valeted outside and inside for my collection. The one thing that i thought was strange for a car as new as this was that all four of it's wheeltrims were missing. I had a quick look round about the car just to make sure there was nothing else missing and no ...
killiefan 07.11.2005
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Ciao members have rated this review on average: very helpful Review of Hertz
I fly British Airways a minimum of eight times a year. Four of those flights leave at 2 a.m. in the morning. Despite this the Cabin Crew are always curteous and helpful even at such an obscene hour. The food isalways served at an appropriate hour closest to the normal meal time.
The seating can be a little squashed if you are over 6 foot tall in the economy cabin. I have never ad a punctuality problem in the 6 years I have flown with British airways.
I have flown in their new 777 model aircraft and they are extremely comfortable.
The air mile system also works very well and they work with Hertz to make it even more attractive.
The extra price is certainly worth it. ...
Advantages: Good location, decent amenities Disadvantages: Can't think of any
I use Alicante airport for my annual break in Spain and find it is convenient and fairly easy to use.
It is situated just outside Alicante on the Costa Blanca, around 46.5km from Benidorm. It is within driving distance of Valencia, around two hours and 179km.
Arrivals
You would probably fly to Alicante if you were staying in Benidorm, Torrevieja, Altea, Calpe, Moraira or Teulada. It is popular with budget airlines such as Easyjet and Bmibaby and there are flights from many regional airports in the UK such as East Midlands, Liverpool, Bristol, Newcastle and Stansted to name a few.
There are around ten car hire companies who operate out of the airport including the big names like Avis, Europcar and Hertz, these desks are located in the arrivals hall and can get busy at peak times. There are also local car hire companies who ...
Advantages: Efficient service, good cars Disadvantages: None really
the cars at Brussels. As each car was returned it was getting a very thorough cleaning. The evidence of this was there in the car too which was spotless. It was not quite as good at Milan but still quite satisfactory. The car should be fully fuelled but was not at Milan. This was noted on the documents but I will wait to see the final account before knowing they have not charged me for fuel I did not use. Again at Brussels this was all correct.
The staff at Europcar are always very friendly. I have used Hertz in the past and found the Hertz service to be inferior to that of Europcar. The csost are reasonable good at about £50-60 for the 2 days at both places plus insurance. We tend to fully insure our cars to avoid any possible problems. Costs here can mount though and can add 50% to the hire cost if you do include every last element ...
polydeuces 22.09.2001
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Ciao members have rated this review on average: very helpful Review of Europcar
