Recently used Hertz for a car rental from Boston airport. The car was booked in this country and a fully inclusive (i.e. insurance, etc) was quoted. Upon arriving at Boston, we were told that the rate did not actually include insurance. To cut a long story short, we were forced to pay an extra 70% for insurances.
We contacted Hertz in the UK several times for a refund. They agreed and said they would fax Boston airport to ensure it was done on drop-off. They 'forgot' to do it!
Upon our return, we entered a very long saga of some people within Hertz agreeing that we had been overcharged and some saying that we had not. Because of their call centre system, it is nigh on impossible to speak to the same person twice.
Eventually they confirmed that a refund would be made plus compensation on top. A week later, we had a call saying that the refund would not be made. Again, the loop ensued and eventually a refund was made - after about 20 telephone calls and 3 faxes.
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NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Excellent prepaid rates, nice car, helpful staff Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge
sue.51 30.12.2004 (31.12.2004)
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Review of Hertz
Feb 24th, 2001
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