I often find myself using Hertz rental cars for work and have found that the quality of service differs greatly according to the location from which you rent. My local office (small) are courteous and helpful, with cars well presented and brought straight to you. On the other hand, renting from airport locations is a thoroughly unpleasant experience! I have waited up to 30 minutes at peak times at Heathrow for their courtesy couch, then another 20 minutes in the queue to be served. Still, the cars are OK, once you locate them in the vast carpark. As it is a business rental, I cannot comment on the value for money. They may not have the friendliest staff in the world, but how happy would you be working next to the main runway at Heathrow? I shouldn't complain, though, they didn't turn a hair when I returned a car considerably more scratched than I found it, and I didn't receive any of the expected hassle! If you are going to rent frequently, join the #1 Gold club, its free and they will remember your preferences. Best of all, at larger locations, you car will be waiting, right at the door, with all paperwork complete and ready to go. Bliss...
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NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Excellent prepaid rates, nice car, helpful staff Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge
sue.51 30.12.2004 (31.12.2004)
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Ciao members have rated this review on average: very helpful
Review of Hertz
Jul 3rd, 2000
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