My experiences of Hertz. I hired a car online from the Hertz website and, after filling in my requirements given a price which wasn't the cheapest but wasn't far out and I decided to go for a brand name I knew.
I picked up the car fine, dropped it back on time, everything seemed to run smoothly.
It wasn't until I received my credit card bill I found out they charged me 3 times (yes - 3 TIMES!) what they quoted me.
I, of course got straight onto the phone and was told there were a number of additional charges which it was 'company policy' to add, such as a young persons surcharge (€30 a day+tax), a cost to check if the fuel was refilled, booking fee, etc. - Apparently, the line that they could charge my card without telling me was hidden deep within 1 of their 34 pages of 'terms and conditions' which, according to their customer services, I agreed to by clicking the reserve button.
I have no problem paying charges, but, why can't they be forward and honest and tell me about them? When the effectively tripling the cost did they think I'd not notice?... then I have a problem!
I have hired cars many times before and other companies are always upfront and honest about charges, they don't bury deep within 34 pages of terms and conditions.
If you do decide to hire from them, be careful! Or even better, don't fall into the same trap I did and simply choose a better company.
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Excellent prepaid rates, nice car, helpful staff Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge
sue.51 30.12.2004 (31.12.2004)
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Ciao members have rated this review on average: very helpful
Review of Hertz
Jan 27th, 2007
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