I travelled the world for 6 years and rented many cars, but only one from Hertz. They overcharged me by 80 pounds (UK), saying I returned the car late. Even though the staff member in Bristol that I gave the keys to confirmed that it was returned early I was told in a very abrupt email that I would have to "prove" it by supplying a train ticket (or something similar) which had the time of my departure on it!
It took many phone calls to "Customer Service" in Ireland, two emails and two months for them to admit I deserved a refund. Then they made a mistake and refunded me 8 pounds (UK). After another phone call I was eventually refunded my money and a "gift voucher to compensate me for my trouble". The only trouble was I had to rent another car through Hertz to redeem it!
I have to admit it might have been an isolated incident but there are far cheaper car rental firms who have better customer service.
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Hertz used to be THE place to rent cars globally, but it would seem since the 80's many other companies have stepped in to take a chunk from the cake, and hence, the service of Hertz has gone considerably down.
I agree, they are pants, and I would avoid like the plague. I place them below rent a wreck!
Expired-Account 04.11.2007 11:34
Helpful review, but more info could still be added to improve, never used Hertz myself
Bollinger28 04.11.2007 09:28
I won't use them anymore either. Their customer services in Dublin took over two months to action a refund for me. Lexy
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Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
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Advantages: Excellent prepaid rates, nice car, helpful staff Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge
sue.51 30.12.2004 (31.12.2004)
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Ciao members have rated this review on average: very helpful
Review of Hertz
Nov 4th, 2007
helpful by (69%):
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