We were hiring a car for 3 days in Mallorca, the Rep from Hertz came to our hotel to hand over the keys. He asked for payment which we had already payed along with our holiday, he said he had never got payment and we would have to pay, when we said we wouldn't he suggested ripping up our credit card (for some reason) so we didn't give him the credit card. We phoned Thomson (who we booked the holiday and car through - possibly more their fault than Hertz but i don't really know) after a long, expensive phone call we finally got it sorted out, but it wasted an entire day and we got no refund for that day. We've never used Thomson (or any package holidays) or Hertz again. The car was damaged, under powered and old. Service was bad and the Hertz rep spoke little English. I'll give them the benefit of the doubt and blame Thomson mostly, though they're still only getting 2 stars.
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NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Excellent prepaid rates, nice car, helpful staff Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge
sue.51 30.12.2004 (31.12.2004)
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Review of Hertz
May 26th, 2008
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