We have never been so disappointed with a supposedly 'luxury' hotel. Despite booking a 'deluxe' room, the room was tiny, the bath was stained and suitable only for the short of limb, the 'castle' view was of the castle car park and the deluxe package of fruit, wine, dressing gowns was no where to be found. It was all hard work, phoning reception to point out everything missing, being woken by the cleaners at 8.50 on a Sunday morning, and being given autopilot answers by the reception staff when overcharged on our bill. No sign of genuine customer service. The website is also highly misleading. There is no such thing as a smoking room despite being given that option on the online booking form.
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The only 4-star hotel within the city walls, the Hilton York is a 10-minute walk from the ... more
York Minster and other York attractions. Hilton York has 2 bars, comfortable, well-equipped bedrooms and 8 meeting rooms. European and local cuisine is served in ...
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Price is per double room per night and may vary depending on date booked...
Advantages: Convenient location, informative historical site with magnificent views. Disadvantages: No audio guide available. No disability and toilet facilities.
happysh2009 09.10.2009 (12.10.2009)
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